Call Center Specialist Ben Taub Hospital Bilingual Spanish Required
Harris Health is a nationally recognized health system comprising three teaching hospitals and an extensive network of ambulatory care centers serving the people of Harris County, Texas, since 1966. Staffed by the faculty, fellows and residents from two nationally ranked medical schools, Baylor College of Medicine and The University of Texas Health Science Center at Houston (UTHealth), Harris Health is the first healthcare system in Houston to receive the prestigious National Committee for Quality Assurance (NCQA) designation for its network of patient-centered medical homes.
Each year, Harris Health provides more than 1.8 million total outpatient visits through its more than 40 ambulatory care facilities. Additionally, Harris Health sees more than 177,000 emergency visits at its Level 1 and Level 3 trauma centers and 35,000 hospital admissions through its three hospitals: Ben Taub, LBJ and Quentin Mease.
Established by voter referendum to enhance the level of charity care available in the community, Harris Health System has often received national recognition for serving those in need and for its achievements in operational excellence, such as being named to the 2011, 2012, 2013 and 2014 Most Wired Hospitals lists by the American Hospital Association’s Hospitals & Health Networks magazine.
Additionally, Harris Health System is pleased that each of its three hospitals — Ben Taub, Lyndon B. Johnson and Quentin Mease — achieved Pathway to Excellence™ designation by the American Nurses Credentialing Center.
Acts as subject matter expert and point of contact for a 24 x 7, 365 day a year call center. Provides guidance and directions to staff concerning processes, procedures and handles escalated issues. Maintains on-call schedules, resolves on-call scheduling issues and works various scheduling queues. Properly directs and transfers calls for callers and personnel requesting specific departments, general information, patient information, medical staff paging, Ask My Nurse, and My Health accounts. Processes Codes and Emergent Activation calls timely and accurately per departmental procedures and Harris Health System policies. **Must be flexible to work any shift including weekends and holidays. Bilingual Spanish required.**
Benefits and EEOC
Harris Health System benefits program is designed to provide you with more flexibility and choices in meeting your specific needs. Harris Health System benefits program allows you to protect your income in case of illness, death and disability, and to help you save for retirement.
Clerical and Administrative Support