Job Description

Community Health Choice, Inc. (Community) is a non-profit managed care organization (MCO), licensed by the Texas Department of Insurance. Through its network of more than 10,000 providers and 94 hospitals, Community serves over 400,000 Members with the following programs:

• Medicaid State of Texas Access Reform (STAR) program for low-income children and pregnant women

• Children’s Health Insurance Program (CHIP) for the children of low-income parents, which includes CHIP Perinatal benefits for unborn children of pregnant women who do not qualify for Medicaid STAR

• Health Insurance Marketplace Plans that offer individual health coverage that includes preventive care, emergency services, prescription drugs, and hospitalization available to all, regardless of pre-existing conditions.

• Community Health Choice (HMO D-SNP), a Medicare Advantage Dual Special Needs plan for people with both Medicare and Medicaid that combines Medicare Part A and Part B benefits, Medicare Part D prescription drug coverage, and Medicaid benefits with additional health benefits like dental, vision, transportation, and more.

Improving Members' experiences is at the heart of every Community position. We strive every day to make sure that our Members have access to the high-quality health care they need and deserve.

Community is accredited by URAC for its health plan operations. We offer care management programs for asthma, diabetes, and high-risk pregnancy. An affiliate of the Harris Health System (Harris Health), Community is financially self-sufficient and receives no financial support from Harris Health or from Harris County taxpayers.

Skills / Requirements

JOB SUMMARY:

The Employee Experience Program Manager will be accountable for the design and implementation of the employee engagement strategy. Leverage best practices to develop tools, and methodology to equip employees and leaders to improve team and organizational engagement. Developing tools, and methodology globally. He/She will ensure alignment of culture elements best practices, research methods, organizational development, behavior change, communications and change management to create solutions.

JOB SPECIFICATIONS AND CORE COMPETENCIES:

  • Partner, build relationships, and collaborate with cross-functional global teams, HR and business leaders to digitalize, drive progress, and scale our people products, processes, solutions and services.
  • Use best practices and provide subject matter expertise and thought leadership through consulting and use evidence-based best practices to cultivate results.
  • Be global process owner for employee engagement and employee survey
  • Lead the development, execution and continuous improvement of our employee engagement and listening strategy
  • Align and support executive communications on culture, employee experience, and engagement topics.
  • Coach our leaders and HR business partners on how to successfully have ongoing, development-focused performance conversations with their employees, teams, and customers.
  • Work with the DE&I Program Manager to foster employee wellbeing, inclusion and belonging, and organizational health & wellness as a prerequisite for organizational excellence and peak performance.
  • Collaborate on the overall culture strategy and provide thought leadership, data driven insights and solutions and keen understanding of the intersection of data sets to be robust storytelling across engagement and exit data.
  • Responsible for nurturing culture and engagement while overseeing strategies focused on improving the experience between managers and employees.
  • Partner with the HR Business Partner team, Talent Acquisition, Internal Communications, Corporate Communications and DEI to embed engagement initiatives across the business

MINIMUM QUALIFICATIONS:

  1. Education/Specialized Training/Licensure:
    • Bachelor's degree is required.
  2. Work Experience (Years and Area):
    • 3-5 years of professional experience with an emphasis on employee engagement, employee experience, organizational effectiveness, or other related HR disciplines is required.
  3. Other:
    • Ability to synthesize large data sets (employee database, qualitative and quantitative survey data) into executive summaries to create a compelling case for change 
    • Proven track record of successfully managing large scale global projects
    • Strategic mindset, critical thinker, innovative, self-starter
    • Capability to multi-task to deliver results utilizing program/project management and leadership skills.
    • Exceptional relationship builder - internally and externally - with a track-record of establishing and leveraging relationships across culture.
    • Strong business communication, presentation and writing skills, including facilitation and training
    • Experience successfully leading small to large complex project.
    • Strong analytic skills, data interpretation and visualization skills, and storytelling using data.
    • Vendor management experience is desirable

Application Instructions

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