Operator Services Representative
At Harris Health System, we champion better health for our patients, their families and our community, by connecting them to an integrated healthcare system that provides high-quality healthcare. Harris Health focuses on the delivery of primary care, wellness and prevention services to the residents of Harris County, Texas, through its extensive network of inpatient and outpatient facilities. Harris Health is a proud recipient of the prestigious National Committee for Quality Assurance designation for its patient-centered medical homes. Harris Health's medical faculty and residents are provided by its nationally recognized medical school partners: Baylor College of Medicine; McGovern Medical School at The University of Texas Health Science Center at Houston (UTHealth); and The University of Texas MD Anderson Cancer Center.
Skills / Requirements
Receives incoming phone calls for patient and general information, age, Codes and Condition calls. Responsible for reviewing hospital census provide phone number to patient room and proper transfer of caller. Properly direct and transfer of callers to specific departments and personnel of general information calls. Perform requested paging of personnel timely and accurately. Handles Codes and Condition calls timely and accurately per departmental procedures and Harris Health System policies.
Education/Specialized Training/Licensure: High School Diploma or GED
Work Experience: Minimum 6 months in customer service
Equipment Operated: Personal Computer
Above Average Verbal (Heavy Public Contact)
Writing /Composing (Reports)
Other Skills: Strong Computer Skills, Analytical
Work Schedule: Flexible
Other Requirements: Excellent customer service skills, dependable, self-motivated, excellent communication skills, bilingual preferred. Must score minimum 80% on OPAC Customer Service Test.