Job Description

Harris Health is a nationally recognized health system comprising three teaching hospitals and an extensive network of ambulatory care centers serving the people of Harris County, Texas, since 1966.  Staffed by the faculty, fellows and residents from two nationally ranked medical schools, Baylor College of Medicine and The University of Texas Health Science Center at Houston (UTHealth), Harris Health is the first healthcare system in Houston to receive the prestigious National Committee for Quality Assurance (NCQA) designation for its network of patient-centered medical homes.

Each year, Harris Health provides more than 1.8 million total outpatient visits through its more than 40 ambulatory care facilities.  Additionally, Harris Health sees more than 177,000 emergency visits at its Level 1 and Level 3 trauma centers and 35,000 hospital admissions through its three hospitals: Ben Taub, LBJ and Quentin Mease.

Established by voter referendum to enhance the level of charity care available in the community, Harris Health System has often received national recognition for serving those in need and for its achievements in operational excellence, such as being named to the 2011, 2012, 2013 and 2014 Most Wired Hospitals lists by the American Hospital Association’s Hospitals & Health Networks magazine.

Additionally, Harris Health System is pleased that each of its three hospitals — Ben Taub, Lyndon B. Johnson and Quentin Mease — achieved Pathway to Excellence™ designation by the American Nurses Credentialing Center.

Skills / Requirements


Serve as Harris Health System's main contact on patient right issues. Collaborates with staff to provide knowledge and understanding of patient rights issues and promotes overall compliance with complaint/grievance process to obtain resolution and maximize the patient experience, system-wide. Ensure that Harris Health System adheres to regulatory agencies standards that affect the rights of patients receiving mental health services. Partners with risk management to investigate alleged violations, collaborates with staff to resolve issues. Act as a liaison between Harris Health, regulatory agencies, patients and family to ensure responsiveness. Revises and updates system policies to ensure compliance with current patient rights guidelines.


Bachelors in Psychology, Social Sciences, Communication or related field required.


5 years of experience in healthcare or related field

Above average Verbal Communication (Heavy Public Contact)
Exceptional Verbal (Public Speaking)
Language: Spanish preferred

PROFICIENCIES: MS Word, MS PowerPoint, MS Excel, MS Access, MS Outlook, PC

KNOWLEDGE / SKILLS / ABILITIES: Analytical, Mathematics, Research, Medical Terms, Statistical


Application Instructions

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