Supervisor Interpretation Services
At Harris Health System, we champion better health for our patients, their families and our community, by connecting them to an integrated healthcare system that provides high-quality healthcare. Harris Health focuses on the delivery of primary care, wellness and prevention services to the residents of Harris County, Texas, through its extensive network of inpatient and outpatient facilities. Harris Health is a proud recipient of the prestigious National Committee for Quality Assurance designation for its patient-centered medical homes. Harris Health's medical faculty and residents are provided by its nationally recognized medical school partners: Baylor College of Medicine; McGovern Medical School at The University of Texas Health Science Center at Houston (UTHealth); and The University of Texas MD Anderson Cancer Center.
Skills / Requirements
JOB SUMMARY: The Supervisor, Interpretation Services Call Center will oversee a group of Harris Health Spanish Interpreters. The incumbent will provide leadership and support to the department, including observation, mentoring and coaching of direct reports and conducts employee performance appraisals. The Supervisor identifies and assists in fulfilling the psychosocial needs of the non-English speaking patients, visitors and patients.
High School Diploma or GED required.
Certified Medical Interpreter or Certified Healthcare Interpreter preferred
Four (4) years experience in medical interpretation in a health care setting or equivalent interpretation experience, healthcare experience preferred.
Spanish required (Must pass a language proficiency examination as designated by Harris Health System)
Computer, Fax Machine, Copy Machine, Projector, Adding Machine, Multiline phone.
SPECIAL REQUIREMENTS: (Check Applicable Areas)
Above Average Verbal (Heavy Public Contact)
Bilingual Skills Required Yes Languages: Spanish/ English
Writing/Composing (Correspondence / Reports)
Medical Term Typing (wpm) 35 PC Word Processing
Work Schedule: Weekends Holidays Flexible
Other Requirements: Must be able to answer written questions in the desired language(s) and demonstrate the ability to interpret in that language. Proficiency assessment/ competency: Candidates must pass a language proficiency examination in medical terminology, Spanish and English.