Supplemental Security Officer III
Harris Health System is the public healthcare safety-net provider established in 1966 to serve the residents of Harris County, Texas. As an essential healthcare system, Harris Health champions better health for the entire community, with a focus on low-income uninsured and underinsured patients, through acute and primary care, wellness, disease management and population health services. Ben Taub Hospital (Level 1 Trauma Center) and Lyndon B. Johnson Hospital (Level 3 Trauma Center) anchor Harris Health’s robust network of 39 clinics, health centers, specialty locations and virtual (telemedicine) technology. Harris Health is among an elite list of health systems in the U.S. achieving Magnet® nursing excellence designation for its hospitals, the prestigious National Committee for Quality Assurance designation for its patient-centered clinics and health centers and its strong partnership with nationally recognized physician faculty, residents and researchers from Baylor College of Medicine; McGovern Medical School at The University of Texas Health Science Center at Houston (UTHealth); The University of Texas MD Anderson Cancer Center; and the Tilman J. Fertitta Family College of Medicine at the University of Houston.
Skills / Requirements
The Supplemental Security Officer III is responsible for patrolling, protecting, and securing all Harris Health System's buildings and grounds, promoting safety and security at all locations. Promotes safety and security at all Harris Health locations. Responds to all crisis intervention team activations, prevents patient elopements, and assist medical staff with restraint of patients as requested.
Serves as assigned Mileu Officer in designated hospital areas. Work requires a continuously high level of awareness in the milieu in order to react promptly and effectively to emergencies, and visual acuity in order to detect suspicious activities. Work requires ability to physically intervene in medical and behavioral emergencies. Work also requires exposure to risk of physical injury by assaultive patients.
Education: High School Diploma or GED.
License & Certifications:
- Valid Texas Driver's License
- TCOLE (Texas Commission on Law Enforcement) Basic Peace Officer Certification or TPSB (Texas Private Security Bureau) Level III Certification required at point of hire
- CPR training within six months of employment
- IAHSS Basic Security Officer Training Program within six months of employment
- SAMA certification within six months of employment
- Must be registered by the Texas Private Security Bureau within 90 days of employment.
- TPSB Level IV Certification PREFERRED
Three (3) years work experience In security, criminal justice, military, or healthcare, or a combination of the above
Five (5) years healthcare security or behavioral health experience PREFERRED
Above Average Verbal (Heavy Public Contact)
P.C. Typing; 20-29 wpm, MS Word
Work Schedule: Weekends, Holidays, Flexible, Overtime
- E-1 availability during disaster situations.
- Must be able to understand the English language and communicate it effectively in both verbal and written form.
- Proficiency in the use of computers is required.
- Supervises shift activities in the absence of the security supervisor.
TYPICAL DUTIES THAT MAY BE PERFORMED
1. Delivers exceptional customer service by embracing ServiceFIRST standards of behavior during all patient, visitor and staff encounters. Assist visitors and patients by answering questions and directing them to their proper destination.
2. Works collaboratively with colleagues to deliver patient/customer services that meet or exceed patient expectations as evidenced by patient satisfaction scores.
3. Posts in Harris Health Emergency Centers and other areas as needed to maintain public peace and protect the staff, patients, and visitors of the hospital. Be alert for activities that could result in injury to a person and communicate effectively with diverse people to maintain peace in area.
4. Patrols Harris Health System buildings, grounds and parking areas in Security vehicle or on foot. Monitors assigned area in a manner assuring maximum visibility of the security presence. Controls access of areas and controls parking areas, prevents vehicles from parking illegally.
5. Conducts rounds through security sensitive areas and areas of risk Patrols emergency and urgent care areas, lobbies, waiting areas, and stairwells. Identifies and reports all fire and safety hazards, suspicious activities or breaches of security.
6. Responds to emergencies, including fire alarms, and assists in fire drills. Maintains knowledge of emergency response plans, systems, and equipment. Responds to all crisis intervention team activations, prevents patient elopements, and assist medical staff with restraint of patients as requested.
7. Serves as assigned Mileu Officer in designated hospital areas. Work requires a continuously high level of awareness in the milieu in order to react promptly and effectively to emergencies, and visual acuity in order to detect suspicious activities. Work requires ability to physically intervene in medical and behavioral emergencies. Work also requires exposure to risk of physical injury by assaultive patients
8. Prepares and submits security investigation, activity logs, and incident report forms as required and within assigned shift. Controls materials by requesting package passes or equipment cards for equipment and items being taken from buildings. Prepares appropriate documentation as required
9. Subdues and/or detains unruly visitors, employees and patients. Assists law enforcement as requested. Serves as a member of the Psychiatric Emergency Response Team and restrains patients as required.
10. Cross trains in other locations beyond normally assigned workplace. Performs as Dispatcher utilizing integrated security systems, radios, and PC documentation systems. Assists with making I.D. Badges as requested and maintains and operates Parking Automated System as required. Serves as the team leader for security shift operations in the Security Supervisors absence.
11. Provides escort to patients, employees and guests as requested.
12. Promotes individual professional growth and development by meeting mandatory education requirements of Harris Health and the Department of Public Safety. Serves as a preceptor, mentor, and resource to less experienced staff.
13. Performs other duties as directed.