Admin Director Patient Flow Command Center
Harris Health is the public healthcare safety-net provider established in 1966 to serve the residents of Harris County, Texas. As an essential healthcare system, Harris Health champions better health for the entire community, with a focus on low-income uninsured and underinsured patients, through acute and primary care, wellness, disease management and population health services. Ben Taub Hospital (Level 1 Trauma Center) and Lyndon B. Johnson Hospital (Level 3 Trauma Center) anchor Harris Health's robust network of 39 clinics, health centers, specialty locations and virtual (telemedicine) technology. Harris Health is among an elite list of health systems in the U.S. achieving Magnet® nursing excellence designation for its hospitals, the prestigious National Committee for Quality Assurance designation for its patient-centered clinics and health centers and its strong partnership with nationally recognized physician faculty, residents and researchers from Baylor College of Medicine; McGovern Medical School at The University of Texas Health Science Center at Houston (UTHealth); and The University of Texas MD Anderson Cancer Center.
At Harris Health, we prioritize the well-being of our most valuable asset--our people--ensuring a culture of compassion, collaboration and excellence in serving Harris County's most in need. With integrity and accountability at our core, we commit to 'leading with love', embodying our dedication to quality care, education, and a steadfast respect for every individual's contribution to our mission.
Job Summary
The Administrative Director, Patient Flow Command Center (PFCC), collaborates with system and physician stakeholders to streamline and optimize all patient flow, movement, and throughput within the Harris Health and to all external facilities. This clinical leader provides strategic leadership, operational oversight, and continuous improvement of enterprise-wide patient throughput and capacity management, overseeing patient flow operations across the health system through the PFCC, including centralized bed management, transfer center operations, hospital throughput, patient placement, capacity command center functions, and all transportation services, including Harris Health EMS and EMS Dispatch. This Admin Director ensures safe, timely, and efficient movement of patients across the continuum of care while optimizing capacity utilization, improving access to care, reducing length of stay, minimizing emergency department boarding, and enhancing patient and provider experience. The role reports directly to the Vice President, Patient Flow & Care Transitions and collaborates closely with hospital executives, physicians, nursing leadership, emergency departments, care management, clinical operations, and external EMS partners. This leader also works in tandem with the Director, Operations for the acute pavilions, providing matrixed leadership oversight of operational dispatch functions, including EVS, Guest Transport, and Language Access Services across the acute pavilions.
This role requires a strong clinical foundation and extensive healthcare operations experience with the ability to make timely and effective decisions in a fast-paced, complex environment. Strong project management and process improvement expertise are essential for success in this role as complex clinical and non-clinical workflows require ongoing evaluation, optimization, and redesign to support operational excellence. The Admin Director works with internal leaders and external healthcare organizations, and vendors to establish and maintain effective partnerships that support department's operations, organizational goals, and patient care outcomes.
Minimum Qualifications
Degrees:
Bachelor of Science in Nursing
Master's Degree Nursing of an Accredited Nursing Program, Healthcare Administration, Business Administration or Public Administration required.
Licenses & Certifications:
Nurse Executive Board Certified (Or) Nurse Executive Advanced -Board Certified (NEA-BC) (Or) Certfd
Nurse Mngr & Leader (Or) Certifd in Exe Nrsng Practice in Nursing Administration; is to be completed within two (2) years
Basic Life Support From an American Heart Association (AHA) or American Red Cross (ARC) approved program
Lean Six Sigma Black Belt or Green Belt Obtained upon hire or within 2 years of hire date
Registered Nurse State of Texas or valid multi-state/compact license
Work Experience:
Eight (8) Years Work Experience Relevant and progressively challenging healthcare environment, preferably patient flow command center, transfer center or bed placement experience along with at least two (2) years of project management, process improvement, or performance enhancement experience.
Management Experience:
Five (5) Years of Management Experience Management or leadership experience required
Language Skills:
Bilingual Preferred
Communication Skills:
Above Average Verbal Communication (Heavy Public Contact)
Exceptional Verbal (Public Speaking)
Writing/Correspondence
Writing/Reports
Proficiencies:
MS Access
MS Excel
MS Powerpoint
MS Word
Personal Computer
Knowledge/Skills/Abilities:
Analytical Abilities
Mathematics
Medical Terminology Knowledge
Research Knowledge and Abilities
Statistical Knowledge and Abilities
Transcription
Work Schedule:
Flexible
Holidays
On-Call
Eligible for Telecommute
Travel
Weekends
Other Requirements:
MS Word
MS Access
MS PowerPoint
Personal Computer
Equipment Operated Standard office equipment