- Emergency Medical Services
- Paramedic jobs
Director EMS Program Operations
pnbsp;/ppHarris Health is the public healthcare safety-net provider established in 1966 to serve the residents of Harris County, Texas. As an essential healthcare system, Harris Health champions better health for the entire community, with a focus on low-income uninsured and underinsured patients, through acute and primary care, wellness, disease management and population health services. Ben Taub Hospital (Level 1 Trauma Center) and Lyndon B. Johnson Hospital (Level 3 Trauma Center) anchor Harris Health's robust network of 39 clinics, health centers, specialty locations and virtual (telemedicine) technology. Harris Health is among an elite list of health systems in the U.S. achieving Magnet® nursing excellence designation for its hospitals, the prestigious National Committee for Quality Assurance designation for its patient-centered clinics and health centers and its strong partnership with nationally recognized physician faculty, residents and researchers from Baylor College of Medicine; McGovern Medical School at The University of Texas Health Science Center at Houston (UTHealth); The University of Texas MD Anderson Cancer Center; and the Tilman J. Fertitta Family College of Medicine at the University of Houston./p
pSummary:brbrThe Director, EMS Program Operations provides strategic and operational leadership for Harris Health's EMS program, developing multiyear strategies that align transportation services with organizational priorities and patient care needs. This role oversees nonclinical EMS operations, system performance, and resource planning, using data and analytics to optimize workflows, improve efficiency, and guide decision making. Serving as the primary liaison with internal leaders, public safety partners, and community agencies, the Director ensures seamless coordination across the EMS continuum. Through strong people leadership and a focus on innovation and continuous improvement, the role advances a high performing, accountable, and integrated EMS system.brbrMinimum QualificationsbrbrDegrees:brBachelor's degree in healthcare administration, Business Administration, Public brHealth, Operations Management, or related fieldbrMaster's degree in healthcare administration, Business Administration, Public Health, Operations Management, or related field preferredbrbrLicense amp; Certifications:brSix Sigma Green Belt LSSGB (Or) Six Sigma Black Belt LSSBB. To be obtained within 2 years of hirebrbrWork Experience:brSeven (7) Years Work Experience in a healthcare environment, including complex patient/program operations; including 2 years in EMS, transport operations, emergency management, or safety-sensitive programs preferredbrbrManagement Experience:brFive (5) Years of Management Experience in a Management or Supervisory brrole or providing leadership experiencebrbrLanguage Skills:brBilingual PreferredbrbrCommunication Skills:brAbove Average Verbal Communication (Heavy Public Contact)brExceptional Verbal (Public Speaking)brWriting/CorrespondencebrWriting/ReportsbrbrProficiencies:brMS ExcelbrMS PowerPointbrMS WordbrPersonal ComputerbrbrJob AttributesbrbrKnowledge/Skills/Abilities:brAnalytical AbilitiesbrMathematicsbrMedical Terminology KnowledgebrbrWork Schedule:brFlexiblebrHolidaysbrOn-CallbrTravelbrWeekendsbrbrOther Requirements:brA. Strategic thinker with attention to detail and problem-solving skillsbrB.Demonstrated success executing strategic initiativesbrC.Organized and can manage multiple complex initiatives simultaneouslybrD.Strong relationship builder with experience in leading diverse work teams internally and externally brE.Experience with high-level decision making brF.Strong written and oral communication skills brG.Strong presentation skills with ability to successfully communicate complex business brinformation to leadership and other stakeholders brH.Knowledge of all components of healthcare business functions (Operations, Strategy, Finance, IT, etc.) brI. Skills influencing people without having direct reporting relationshipsbrJ.Excellent organizational skills brK.Ability to deal with all levels of staff within Harris Health and senior leadership brL.Ability to deal with conflicting points of view and to effect creative and responsive solutions/p