Front Desk Receptionist
Community Health Choice, Inc. (Community) is a non-profit managed care organization (MCO), licensed by the Texas Department of Insurance. Through its network of more than 10,000 providers and 94 hospitals, Community serves over 400,000 Members with the following programs:
' Medicaid State of Texas Access Reform (STAR) program for low-income children and pregnant women
' Children's Health Insurance Program (CHIP) for the children of low-income parents, which includes CHIP Perinatal benefits for unborn children of pregnant women who do not qualify for Medicaid STAR
' Health Insurance Marketplace Plans that offer individual health coverage that includes preventive care, emergency services, prescription drugs, and hospitalization available to all, regardless of pre-existing conditions.
' Community Health Choice (HMO D-SNP), a Medicare Advantage Dual Special Needs plan for people with both Medicare and Medicaid that combines Medicare Part A and Part B benefits, Medicare Part D prescription drug coverage, and Medicaid benefits with additional health benefits like dental, vision, transportation, and more.
Improving Members' experiences is at the heart of every Community position. We strive every day to make sure that our Members have access to the high-quality health care they need and deserve.
Community is accredited by URAC for its health plan operations. We offer care management programs for asthma, diabetes, and high-risk pregnancy. An affiliate of the Harris Health System (Harris Health), Community is financially self-sufficient and receives no financial support from Harris Health or from Harris County taxpayers.
JOB SUMMARY
The Receptionist serves as the first point of contact for visitors, employees, vendors, and callers, providing professional customer service and administrative support to ensure efficient front office operations. This role manages reception area activities, directs inquiries, coordinates visitor access, and supports routine office administration.
In addition to primary reception duties, the Receptionist may provide limited administrative support to departmental Administrative Assistants during temporary staffing shortages, employee absences, PTO coverage, or periods of increased workload
JOB SPECIFICATIONS AND CORE COMPETENCIES
Reception & Guest Services
Greets and assists visitors, employees, vendors, and guests in a professional and courteous manner
Answers, screens, and directs incoming telephone calls
Maintains visitor logs, security procedures, and guest check-in processes
Monitors reception area and ensures a welcoming, organized environment
Office Operations Support
Receives, sorts, and distributes mail, packages, and deliveries
Maintains office supply inventories and submits replenishment requests
Assists with conference room scheduling and office logistics
Supports basic facility-related requests and service tickets
Administrative & Clerical Support
Performs filing, scanning, copying, and document management
Assists with data entry, record maintenance, and departmental tracking logs
Supports preparation of routine correspondence and standard communications
Meeting & Event Support
Assists with meeting preparation, room setup, and coordination
Supports training sessions, employee events, and departmental meetings
Administrative Assistant Float Coverage
Serves as a temporary administrative support resource during approved PTO, vacancies, or unusually high departmental workloads
Assists Administrative Assistants with routine scheduling, document preparation, meeting coordination, data entry, and administrative follow-up activities
Performs only basic to intermediate administrative functions while maintaining primary front desk responsibilities whenever operationally feasible
Does not routinely support executive-level administrative functions unless specifically assigned
Other duties as assigned
QUALIFICATIONS:
Education/Specialized Training/Licensure: High school diploma or GED required.
Associate's or Bachelor's degree in Business Administration, Communications, or related field preferred.
Work Experience (Years and Area): 1-2 years of receptionist, customer service, or office support experience
Experience in healthcare or corporate office environments
Experience supporting small workgroups or coordinating tasks.
Software Proficiencies: Microsoft 365: Outlook (Calendar scheduling, meeting coordination, room booking via outlook) Word, Excel (basic functions, Teams
Experience with visitor management, room booking and ticketing systems
Other:
Exceptional customer service and interpersonal skills.
Strong verbal and written communication skills
Professional appearance, demeanor, and telephone etiquette
Strong organizational skills and attention to detail.
Ability to manage multiple tasks with accuracy
Reliable attendance & punctuality
Preferred:
Bilingual English/Spanish
Experience operating multi-line phone systems and visitor management systems