IT Network Administrator
Community Health Choice, Inc. (Community) is a non-profit managed care organization (MCO), licensed by the Texas Department of Insurance. Through its network of more than 10,000 providers and 94 hospitals, Community serves over 400,000 Members with the following programs:
• Medicaid State of Texas Access Reform (STAR) program for low-income children and pregnant women
• Children’s Health Insurance Program (CHIP) for the children of low-income parents, which includes CHIP Perinatal benefits for unborn children of pregnant women who do not qualify for Medicaid STAR
• Health Insurance Marketplace Plans that offer individual health coverage that includes preventive care, emergency services, prescription drugs, and hospitalization available to all, regardless of pre-existing conditions.
• Community Health Choice (HMO D-SNP), a Medicare Advantage Dual Special Needs plan for people with both Medicare and Medicaid that combines Medicare Part A and Part B benefits, Medicare Part D prescription drug coverage, and Medicaid benefits with additional health benefits like dental, vision, transportation, and more.
Improving Members' experiences is at the heart of every Community position. We strive every day to make sure that our Members have access to the high-quality health care they need and deserve.
Community is accredited by URAC for its health plan operations. We offer care management programs for asthma, diabetes, and high-risk pregnancy. An affiliate of the Harris Health System (Harris Health), Community is financially self-sufficient and receives no financial support from Harris Health or from Harris County taxpayers.
JOB SUMMARY
The Network Administrator at Community is tasked with the operational management and maintenance of the organization's IT network infrastructure, including but not limited to switches, network analysis tools, wireless, load balancers, firewalls, and network environments, both on-premises and cloud. This role is vital in ensuring IT network reliability and security, directly impacting the overall operational effectiveness of Community.
The IT Network Administrator will engage in troubleshooting, documentation, and maintenance to create a seamless IT network experience for all users. Effective collaboration with IT personnel and sound technical skills are essential to meet the challenges presented by today's dynamic IT landscape. The IT Network Administrator is a team player who will help align IT network services with Community's business needs and internal customer experience.
JOB SPECIFICATIONS AND CORE COMPETENCIES:
Network Monitoring and Analysis
Utilize network analysis tools to monitor performance and identify potential issues before they impact operations.
Analyzes issues to determine appropriate plan of action. Helps create communications assessing findings and Action Plan to appropriate individuals.
Network Configuration and Management
Assists the configuration and management of switches, wireless access points, and firewalls, ensuring optimal network performance.
Assist with the Management of LAN, WAN, WLAN, LB, and firewall infrastructure.
Documentation and Incident Management
Assist with documentation and assessments of LAN, WAN, WLAN, LB, and firewall infrastructure.
Assist with incident management of all LAN, WAN, WLAN, LB, and firewall issues.
Collaboration on Upgrades and Enhancements
Work with IT team members to implement network upgrades and enhancements to meet emerging needs.
Assist IT Network Projects and assist with Projects IT Networking is a partner.
Other Duties as Assigned
Fulfill other responsibilities as necessary to meet the needs of the IT department.
Reports to Position Title: Sr. Manager, IT Network Administrator
QUALIFICATIONS: Required Preferred
Education/Specialized Training/Licensure: Associate degree in a related field or (7) Seven-Years of experience in lieu of degree required.
ITIL (Information Technology Infrastructure Library) certification Required or Must obtain within 6 months of hire required.
Bachelor's Degree preferred and CCNA, ACE-2, PCNSA, or equivalent preferred.
Work Experience (Years and Area): (5) Years in IT network management, including one or more of the following LAN, WAN, WLAN, LB, and Firewalls (Examples include Cisco, Arista, Meraki, Avi, and Palo Alto)
Management Experience (Years and Area): N/A
Software Proficiencies: Microsoft Office (Word, Excel, Outlook)
Job Family/Job Title Competencies
Attention to Detail
Problem Analysis
Thoroughness
Accuracy