Marketing Operations Manager

pJOB SUMMARYnbsp;brThe Marketing Operations Manager here at Community Health Choice leads the marketing team's project management function, overseeing the planning, execution, governance, and optimization of marketing initiatives that support member growth, retention, engagement, and enterprise communications across all divisions of the business. As a key operational partner to the Senior Manager of Creative Marketing, growth leadership, and other internal stakeholders, this role translates strategic priorities and marketing requests into structured project plans, clear workflows, timelines, dashboards, and performance reports. The position also owns and optimizes the department's project management software platform including workflow design, ticket intake processes, project templates, automations, permissions, and reporting dashboards to ensure transparency, accountability, effective prioritization, capacity planning, and a consistent experience for internal stakeholders.brbrAs the primary liaison for internal stakeholders, the Marketing Operations Manager manages the end-to-end marketing request intake process from submission through completion clarifying business objectives and scope, gathering required inputs, confirming timelines, and aligning each request with departmental priorities and available resources. The position also coordinates and oversees work by external partners (including contractors, agencies, and vendors), managing their onboarding, setting expectations, tracking tasks, and ensuring deliverables meet departmental standards, brand guidelines, and required approval processes. Additionally, the Manager monitors project workloads and campaign performance through regular reporting, providing actionable insights to leadership, proactively identifying risks and process gaps, and recommending practical solutions to drive continuous improvement. Throughout these responsibilities, the Marketing Operations Manager ensures all marketing operations align with Community Health Choice policies and applicable federal and state regulations.brbrJOB SPECIFICATIONS AND CORE COMPETENCIESbrMarketing Project Management, Planning, and ExecutionbrLeads marketing communications, creative, growth, and enterprise communications projects from intake through completion.brResponsibilities include:brDevelops project plans, timelines, milestones, deliverables, assignments, dependencies, and approval paths.brTranslates business priorities and stakeholder requests into actionable project workflowsbrCoordinates work across internal teams, contractors, agencies, vendors, and business partners.brTracks project progress, resolves barriers, and escalates risks or decision points to leadership.brSupports campaigns, creative production, collateral, digital updates, member communications, and enterprise communications.brEnsures deliverables meet brand, compliance, departmental, and Community Health Choice standards.brbrProject Management Software Ownership and Workflow GovernancebrOwns the department's project management platform as the central system for intake, tracking, workload visibility, reporting, and accountability.brResponsibilities include:brManages platform structure, workflows, intake forms, templates, task hierarchy, automations, permissions, dashboards, and reports.brDesigns and maintains workflows for marketing, creative, communications, translation, print, digital, campaign, and recurring requests.brMaintains standards for naming conventions, statuses, priorities, routing, required fields, and documentation.brEnsures the platform supports project visibility, workload tracking, vendor coordination, capacity planning, and stakeholder communication.brMonitors system adoption, data quality, workflow consistency, and reporting accuracy.brRecommends and implements improvements to increase efficiency, accountability, and usability.brbrMarketing Ticket Intake and Stakeholder LiaisonbrServes as the primary liaison for internal stakeholders submitting marketing requests.brResponsibilities include:brReviews incoming tickets for completeness, accuracy, urgency, feasibility, and alignment with priorities.brPartners with requestors to clarify objectives, audiences, scope, deadlines, approvals, compliance needs, and required materials.brConducts intake quality checks to ensure requests are ready for assignment.brResolves incomplete, unclear, duplicate, or misrouted requests.brConverts requests into clear scopes, deliverables, timelines, tasks, and assignments.brRoutes work to the appropriate team member, contractor, agency, vendor, or functional area.brCommunicates expectations, status updates, dependencies, approvals, and completion notices.brEscalates priority conflicts, delayed approvals, resource constraints, or urgent needs with recommended solutions.brbrContractor, Agency, Translation, and Print Vendor ManagementbrCoordinates work performed by contractors, agencies, translation vendors, print vendors, and other third-party partners.brResponsibilities include:brSupports onboarding, workflow orientation, system access, process expectations, brand standards, and confidentiality requirements.brClarifies deliverables, specifications, timelines, approval requirements, and communication protocols.brAssigns, routes, tracks, and documents vendor-supported work in the project management system.brCoordinates deliverables between internal stakeholders, team members, contractors, agencies, translators, and printers.brMonitors vendor performance, responsiveness, timeliness, quality, and adherence to standards.brManages translation workflows from source material review through vendor routing, internal review, and final documentation.brManages print projects, including specifications, quantities, proofs, production timelines, delivery coordination, and issue resolution.brEscalates vendor-related risks involving timing, quality, cost, missing inputs, or compliance.brbrContractor, Agency, Translation, and Print Vendor ManagementbrCoordinates work performed by contractors, agencies, translation vendors, print vendors, and other third-party partners.brResponsibilities include:brSupports onboarding, workflow orientation, system access, process expectations, brand standards, and confidentiality requirements.brClarifies deliverables, specifications, timelines, approval requirements, and communication protocols.brAssigns, routes, tracks, and documents vendor-supported work in the project management system.brCoordinates deliverables between internal stakeholders, team members, contractors, agencies, translators, and printers.brMonitors vendor performance, responsiveness, timeliness, quality, and adherence to standards.brManages translation workflows from source material review through vendor routing, internal review, and final documentation.brManages print projects, including specifications, quantities, proofs, production timelines, delivery coordination, and issue resolution.brEscalates vendor-related risks involving timing, quality, cost, missing inputs, or compliance.brbrWorkload Reporting, Performance Tracking, and Business Planning Supportnbsp;brProvides leadership with weekly visibility into workload, project status, capacity, risks, and operational trends.brResponsibilities include:brDevelops weekly workload reports, dashboards, and performance summaries.brTracks project volume, ticket status, aging requests, overdue items, turnaround times, priorities, completion rates, vendor work, and upcoming deadlines.brIdentifies trends related to intake quality, workflow delays, stakeholder demand, resource constraints, and recurring bottlenecks.brProvides recommendations to support prioritization, capacity planning, business planning, and process improvement.brMaintains accurate project data to support reliable reporting and decision-making.brU