Prgm Mgr Employee Exp & Belong
Community Health Choice, Inc. (Community) is a non-profit managed care organization (MCO), licensed by the Texas Department of Insurance. Through its network of more than 10,000 providers and 94 hospitals, Community serves over 400,000 Members with the following programs:
' Medicaid State of Texas Access Reform (STAR) program for low-income children and pregnant women
' Children's Health Insurance Program (CHIP) for the children of low-income parents, which includes CHIP Perinatal benefits for unborn children of pregnant women who do not qualify for Medicaid STAR
' Health Insurance Marketplace Plans that offer individual health coverage that includes preventive care, emergency services, prescription drugs, and hospitalization available to all, regardless of pre-existing conditions.
' Community Health Choice (HMO D-SNP), a Medicare Advantage Dual Special Needs plan for people with both Medicare and Medicaid that combines Medicare Part A and Part B benefits, Medicare Part D prescription drug coverage, and Medicaid benefits with additional health benefits like dental, vision, transportation, and more.
Improving Members' experiences is at the heart of every Community position. We strive every day to make sure that our Members have access to the high-quality health care they need and deserve.
Community is accredited by URAC for its health plan operations. We offer care management programs for asthma, diabetes, and high-risk pregnancy. An affiliate of the Harris Health System (Harris Health), Community is financially self-sufficient and receives no financial support from Harris Health or from Harris County taxpayers.
JOB SUMMARY
The Program Manager of Employee Experience & Belonging is responsible for the strategic planning and execution of all engagement and belonging operations. This role is responsible for leading and inspiring Community Health Choice (Community) employees to enhance employee engagement, service, knowledge, skills, and morale through providing timely and appropriate coaching and feedback to employees. The Program Manager is a champion for all employees with the goal of developing and executing a culture and belonging plan for Community. This role leads critical work to build and embed a Performance Culture within Community and drives the organizations performance management framework deeply grounded in diversity, engagement (belonging) and equity (DE&I).
Key to this role is the ability to partner cross-functionally to inform and influence company processes and programs in alignment with DE&I goals established for Community and to address specific and emerging culture improvements the organization seeks. The Program Manager also designs, implements, and evaluates programs and initiatives that promote inclusion and belonging across Community.
JOB SPECIFICATIONS AND CORE COMPETENCIES
Culture/Employee Engagement:
Develop and lead employee engagement and culture. Create and deliver plan to communicate content for the survey at the necessary cadence to maximize impact and measure the KPIs of the action plans in order to drive increased employee engagement.
Manage relationship with vendor delivering engagement survey and survey results.
Develop and lead programming designed to create a positive and productive work culture.
Belonging (Diversity, Equity & Inclusion):
Plan, develop, and coordinate inclusion programs and related initiatives to realize objectives; Conduct ongoing research on best practices and recommended strategies for DEI efforts and expansion. Manages assigned diversity and equity initiatives broadly.
Identify and define practical metrics for measuring progress and impact of inclusion initiatives and analyze quantitative and qualitative DEI data to inform decision making and assess inclusion program success.
Communications/Marketing:
Collaborate with Communications/Marketing and identified partners to produce and implement content related to inclusion efforts on social media and other internal Community platforms.
Change Management:
Collaborate with internal stakeholders to build and execute holistic change strategies in support of identified employee experience and belonging goals.
Support detailed change management activities including needs analysis, assessment of change readiness, communications, and guiding training teams to ensure an integrated approach.
Managing Rewards & Recognition Program
Lead programs and initiatives designed to promote employee and peer recognition.
Manage relationship with vendor providing rewards and recognition platform.
Other duties as assigned
QUALIFICATIONS:
Education/Specialized Training/Licensure: Bachelors degree in HR, employee engagement or related field or 4 years of equivalent practical experience in lieu of required.
Work Experience (Years and Area): 3-5 years of experience in human resources, culture development, employee engagement, Diversity, Equity, & Inclusion Program management and/or project management experience, including projects requiring cross-functional team alignment.
Software Proficiencies: Microsoft Office (Word, Excel, PowerPoint, and Outlook)
Job Family/Job Title Competencies
Problem Analysis
Attention to Detail
List any additional competencies not indicated above:
Superior interpersonal, organization and program management skills.
Ability to create an environment that supports and encourages respect, customer commitment, teamwork, enthusiasm, and personal growth. Establish an expectation that people can be their authentic selves.
Knowledge of general change management principles, methodologies, and tools
Demonstrated track record of managing inclusion programs with proven results.
Experience with DEI program development, execution, and performance monitoring with a clear understanding of how inclusion functions as part of DEI best practices.
Demonstrated analytical and data-driven approach to DEI programs and initiatives.
Experience managing multiple projects simultaneously and/or projects involving cross functional/team alignment.
Strong organizational skills and passion for getting the details right.
Creative thinking and ability to execute and measure the effectiveness of new ideas.
Excellent verbal and written communication skills and ability to develop strong professional relationships with peers, managers, and cross-functional teams.
Ability to use good judgment to problem solve, make decisions, and involve necessary individuals at the appropriate time.
Ability to thrive in an environment of ambiguity and change.
Ability to influence without authority, think proactively, and function independently.