Sr Mgr Patient Access
Harris Health is the public healthcare safety-net provider established in 1966 to serve the residents of Harris County, Texas. As an essential healthcare system, Harris Health champions better health for the entire community, with a focus on low-income uninsured and underinsured patients, through acute and primary care, wellness, disease management and population health services. Ben Taub Hospital (Level 1 Trauma Center) and Lyndon B. Johnson Hospital (Level 3 Trauma Center) anchor Harris Health's robust network of 39 clinics, health centers, specialty locations and virtual (telemedicine) technology. Harris Health is among an elite list of health systems in the U.S. achieving Magnet® nursing excellence designation for its hospitals, the prestigious National Committee for Quality Assurance designation for its patient-centered clinics and health centers and its strong partnership with nationally recognized physician faculty, residents and researchers from Baylor College of Medicine; McGovern Medical School at The University of Texas Health Science Center at Houston (UTHealth); and The University of Texas MD Anderson Cancer Center.
At Harris Health, we prioritize the well-being of our most valuable asset--our people--ensuring a culture of compassion, collaboration and excellence in serving Harris County's most in need. With integrity and accountability at our core, we commit to 'leading with love', embodying our dedication to quality care, education, and a steadfast respect for every individual's contribution to our mission.
JOB SUMMARY:
Provides management oversight of the Patient Access Management (PAM) staff and day-to-day registration operations as directed by the department director. Leads and supports the PAM managers at assigned location(s) while engaging the staff at all levels. Responsible for the creation and implementation of policy and procedures related to the department responsibilities while ensuring Patient Satisfaction standards are consistently met. Maintains knowledge of current government and healthcare industry requirements and ensures Harris Health System is compliant with those requirements. Collaborates with Leadership to ensure efficient processes to suppo7t patient flow and care at their sites. Also ensures that revenue impacting issues related to registration and billing are fully investigated and resolved. This position is also responsible for consistent re-evaluation of current processes to ensure process and reporting improvement.
MINIMUM QUALIFICATIONS
Degrees / Work Experience / School Education:
a) Bachelor's Degree in business or related field, (And) (3) Three Years Work Experience in Patient Access or hospital registration, Patient Accounts or related area. EPIC ADT or related business system knowledge.
(Or)
b) High School Diploma (And) Seven (7) Years Work Experience in Patient Access or hospital registration , Patient Accounts or related area. EPIC ADT or related business system knowledge.
Management Experience (Years and Area):
a) Five (5 Years of Management Experience in healthcare management preferably in a patient access or hospital setting.
Communication Skills:
a) Above Average Verbal Communication (Heavy Public Contact)
b) Exceptional Verbal (Public Speaking)
c) Writing/Correspondence
d) Writing/Reports
Proficiencies:
a) MS Word, PowerPoint, Excel, Outlook ( Intermediate )
b) Personal Computer ( Intermediate )
c) Typing
Job Attributes
Knowledge/Skills/Abilities:
a) Analytical
b) Mathematics
c) Statistical Knowledge and Abilities
Research
Work Schedule:
a) Flexible
b) Travel: Local
c) Weekends: applicable for SDC and hospitals
d) Holiday: applicable for hospitals
e) On Call: applicable for hospitals
f) Telecommute: as needed
Other Special Requirements
Other Requirements: Must be able to interact with people at all levels, from indigent patients to executives as well as various culturally diverse populations. Effectively multitask and quickly analyze situations to provide timely decisions on an ongoing basis. .
Equipment: General office