UC Analyst II
Harris Health System is the public healthcare safety-net provider established in 1966 to serve the residents of Harris County, Texas. As an essential healthcare system, Harris Health champions better health for the entire community, with a focus on low-income uninsured and underinsured patients, through acute and primary care, wellness, disease management and population health services. Ben Taub Hospital (Level 1 Trauma Center) and Lyndon B. Johnson Hospital (Level 3 Trauma Center) anchor Harris Health's robust network of 39 clinics, health centers, specialty locations and virtual (telemedicine) technology. Harris Health is among an elite list of health systems in the U.S. achieving Magnet® nursing excellence designation for its hospitals, the prestigious National Committee for Quality Assurance designation for its patient-centered clinics and health centers and its strong partnership with nationally recognized physician faculty, residents and researchers from Baylor College of Medicine; McGovern Medical School at The University of Texas Health Science Center at Houston (UTHealth); The University of Texas MD Anderson Cancer Center.
Job Summary
The Unified Communications (UC) Analyst II support UC solutions and coordinating applications across the enterprise or its units/departments. Evaluates existing components or systems to determine integration requirements and to ensure final solutions meet organizational needs. Reuses components when possible and assists management in buy/build decisions. Familiar with the standard concepts, practices, and procedures.
Degree: Bachelor or Four (4) years directly related experience in lieu of degree and Diploma / GED
Work Experience: Two (2) years of work experience in IT related, network or UC experience.
Communication Skills: Above average Verbal Communication (Heavy Public Contact), Exceptional Verbal (Public Speaking), Writing/ Correspondence, Writing/ Reports
Proficiencies: MS Word, MS Excel, PC
Job Attributes
Knowledge/ Skills/ Abilities: Analytical, Research
Work Schedule: Flexible, On Call
Other Requirements: Must be willing to respond to IT related Outages on 24x7 basis. Must have strong written and oral communication skills, excellent interpersonal skills, ability to prioritize work efficiently, and good team orientation.
Equipment Operated: PC, office equipment, Digital telephony, IP telephony, video end-points