Business Operations Manager
Harris Health is a nationally recognized health system comprising three teaching hospitals and an extensive network of ambulatory care centers serving the people of Harris County, Texas, since 1966. Staffed by the faculty, fellows and residents from two nationally ranked medical schools, Baylor College of Medicine and The University of Texas Health Science Center at Houston (UTHealth), Harris Health is the first healthcare system in Houston to receive the prestigious National Committee for Quality Assurance (NCQA) designation for its network of patient-centered medical homes.
Each year, Harris Health provides more than 1.8 million total outpatient visits through its more than 40 ambulatory care facilities. Additionally, Harris Health sees more than 177,000 emergency visits at its Level 1 and Level 3 trauma centers and 35,000 hospital admissions through its two hospitals: Ben Taub and LBJ.
Established by voter referendum to enhance the level of charity care available in the community, Harris Health System has often received national recognition for serving those in need and for its achievements in operational excellence, such as being named to the 2011, 2012, 2013 and 2014 Most Wired Hospitals lists by the American Hospital Association’s Hospitals & Health Networks magazine.
Additionally, Harris Health System is pleased that each of its hospitals — Ben Taub and Lyndon B. Johnson — achieved Pathway to Excellence™ designation by the American Nurses Credentialing Center.
Skills / Requirements
JOB SUMMARY: The Business Operations Manager is responsible for coordinating, conducting and managing operational and financial reviews and continuous improvement of Health System Operations. Responsible for identifying high risk areas; developing work programs and action plans to increase efficiencies and improve performance. Prepares statistical and narrative reports from financial and operational reviews; effectively communicates recommendations to senior leadership. Responsible for managing multiple projects, auditing processes, maintaining database and reporting integrity, preparing reports, and functions in multiple departments. Audit responsibilities include the review, analysis, monitoring of procedures and systems management and other assigned functions. Develops, maintains and ensures business quality control issues and assists in the development and implementation of measurement systems. Manages projects from creation of objectives through implementation and ongoing deliverables. Must provide exceptional customer service to both internal and external customers; strongly adheres to the Service First values: friendliness, integrity, responsibility, satisfaction and teamwork.
Degrees / Work Experience:
Bachelor of Business Admin in Accounting, Finance or related field. (And) Five (5) Years Work Experience with one (1) year in project management and operational data analytics.
Master's Degree in Healthcare or Business Administration. (And) Three (3) Years Work Experience with one (1) year in project management and operational data analytics.
Management Experience (Years and Area):
Two (2) Years in Progressively responsible managerial/leadership experience in healthcare
Above Average Verbal Communication (Heavy Public Contact)
Exceptional Verbal (Public Speaking)
Design Knowledge and Skills
Medical Terminology Knowledge
Research Knowledge and Abilities
Statistical Knowledge and Abilities
Work Schedule: Flexible
Other Requirements: Process improvement experience. Flowchart experience. Ability to report, develop and present recommendations to promote fiscal health using problem-solving and critical thinking skills.
Excellent verbal and written communication skills,
including presentation skills.