Chief Human Resources/Admin Officer
Community Health Choice, Inc. (Community) is a non-profit managed care organization (MCO), licensed by the Texas Department of Insurance. Through its network of more than 10,000 providers and 94 hospitals, Community serves over 400,000 Members with the following programs:
• Medicaid State of Texas Access Reform (STAR) program for low-income children and pregnant women
• Children’s Health Insurance Program (CHIP) for the children of low-income parents, which includes CHIP Perinatal benefits for unborn children of pregnant women who do not qualify for Medicaid STAR
• Health Insurance Marketplace Plans that offer individual health coverage that includes preventive care, emergency services, prescription drugs, and hospitalization available to all, regardless of pre-existing conditions.
• Community Health Choice (HMO D-SNP), a Medicare Advantage Dual Special Needs plan for people with both Medicare and Medicaid that combines Medicare Part A and Part B benefits, Medicare Part D prescription drug coverage, and Medicaid benefits with additional health benefits like dental, vision, transportation, and more.
Improving Members' experiences is at the heart of every Community position. We strive every day to make sure that our Members have access to the high-quality health care they need and deserve.
Community is accredited by URAC for its health plan operations. We offer care management programs for asthma, diabetes, and high-risk pregnancy. An affiliate of the Harris Health System (Harris Health), Community is financially self-sufficient and receives no financial support from Harris Health or from Harris County taxpayers.
JOB SUMMARY:
The Chief Human Resources & Administrative Officer provides executive leadership to the Human Resources, Learning and Development, and Facility Management/Office Services functions. As a member of the Executive Leadership Team, this position plays a key role in the development and execution of strategy and operations that enable the organization's Mission and demonstrate its Values. The Human Resources/Learning & Development responsibilities involve facilitating the development and execution of human resource strategy to drive the organizational culture, overall business plan and strategic direction of the organization. The Facilities Management and services supports the engagement and performance of the team by ensuring a safe and functional physical work environment.
JOB SPECIFICATIONS AND CORE COMPETENCIES
30% Provides executive leadership to the ongoing development and execution of strategic talent acquisition, engagement and retention plans, total rewards programs, employee onboarding, talent management, organizational development initiatives, employee relations, succession planning, learning needs assessment, and the delivery of learning and development opportunities and resources at the leadership and staff level. Develops HR plans and strategies to support the achievement of the overall business strategic objectives.
20% Functions as a strategic partner and subject matter advisor to the executive leadership team and the Board of Directors.
10% Ensures the delivery of customer-focused, efficient and compliant services to leaders and staff through the development of a team of competent and service-oriented professionals.
10% Oversees the preparation and management of departmental budgets and plays a key role in strategies and actions to support the management of the company-wide personnel expense.
10% Serves as executive leader for facility and office management services to include managing leases for company office space, overseeing building maintenance/ landlord follow up, identifying, and securing additional or new space as needed, ensuring the effective operations of the Mail Room and Document Imaging functions.
10% Assumes responsibility for ensuring that the operations and supporting policies & procedures are compliant with related laws, regulations, accreditation standards and contract requirements.
10% Actively contributes to the achievement of departmental goals, as identified in the Departments' annual business plan, including specific departmental process improvement plans and other duties as assigned.
Reports to Position Title: President/CEO
MINIMUM QUALIFICATIONS:
Education/Specialized Training/Licensure:
Bachelors in Human Resources or other business-related areas.
Advanced HR certification (i.e. SHRM-CP, SPHR) required.
Work Experience (Years and Area):
Minimum 10 years' progressive HR management experience, preferably in the healthcare and/or non-profit sector. Specific work experience with health insurance managed care is a plus.
Management Experience (Years and Area):
5 years in HR and/or healthcare administrative related positions.
Preferred:
Masters in Business or Healthcare administration preferred.
SPECIAL REQUIREMENTS:
Communication Skills: Above Average Verbal (Heavy Public Contract),
Bilingual Skills: Not required but Spanish preferred.
Writing /Composing, Correspondence /Reports
Other Skills: Analytical, Mathematics, Research, Statistical, P.C., MS Word, MS Excel
Work Schedule: Flexible
Other Requirements:
Demonstrated abilities in collaboration and relationship management, oral and written communications, presentation and facilitation, prioritization and project management, leading organizational change, budget management. Professional experience has enabled the development of business acumen and a solid knowledge of the employer company and the industry and competitive environment in which it operates.