Customer Service Advocate I - Community Health Choice
At Harris Health System, we champion better health for our patients, their families and our community, by connecting them to an integrated healthcare system that provides high-quality healthcare. Harris Health focuses on the delivery of primary care, wellness and prevention services to the residents of Harris County, Texas, through its extensive network of inpatient and outpatient facilities. Harris Health is a proud recipient of the prestigious National Committee for Quality Assurance designation for its patient-centered medical homes. Harris Health's medical faculty and residents are provided by its nationally recognized medical school partners: Baylor College of Medicine; McGovern Medical School at The University of Texas Health Science Center at Houston (UTHealth); and The University of Texas MD Anderson Cancer Center.
Skills / Requirements
JOB SUMMARY: Responsible for accomplishing their primary goal of providing support and rendering Excellent Customer Service by addressing all Health Plan Member¿s calls related to inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation and the status of authorizations for medical care. Serving assistance to one/maximum two Lines of Business Maintains confidentiality per HIPAA guidelines.
1. Education/Specialized Training/Licensure: High School Diploma or GED equivalent
2. Work Experience (Years and Area): One (1) year member/customer service experience in a call center or in a face to face setting.
3. Management Experience (Years and Area): N/A
1. Communication Skills:
Bilingual Skills Required? Yes Languages: Spanish/Vietnamese
Writing /Composing Correspondence / Reports
2. Other Skills:
P.C. MS Word
3. Work Schedule: Flexible