Job Description


Harris Health System is the public healthcare safety-net provider established in 1966 to serve the residents of Harris County, Texas. As an essential healthcare system, Harris Health champions better health for the entire community, with a focus on low-income uninsured and underinsured patients, through acute and primary care, wellness, disease management and population health services. Ben Taub Hospital (Level 1 Trauma Center) and Lyndon B. Johnson Hospital (Level 3 Trauma Center) anchor Harris Health’s robust network of 39 clinics, health centers, specialty locations and virtual (telemedicine) technology. Harris Health is among an elite list of health systems in the U.S. achieving Magnet® nursing excellence designation for its hospitals, the prestigious National Committee for Quality Assurance designation for its patient-centered clinics and health centers and its strong partnership with nationally recognized physician faculty, residents and researchers from Baylor College of Medicine; McGovern Medical School at The University of Texas Health Science Center at Houston (UTHealth); The University of Texas MD Anderson Cancer Center; and the Tilman J. Fertitta Family College of Medicine at the University of Houston.

Skills / Requirements

Job Summary

The Director, Emergency Medical Services (DEMS), provides leadership and operational management to the medical transport system which shall include MICU, ALS, BLS, wheelchair-bound, critical, emergent and nonemergent transport services. The scope of responsibilities includes, but is not limited to, medical transport program administration and management, strategic planning, business development, community relations, regulatory and compliance, assuring excellent patient care and satisfaction, establishing and meeting safety standards. The Director is charged with the operational integration across service lines, clinical services, ground transport operations, Transfer Center integration and dispatch/communications functions.

The DEMS reports to the Administrative Director, Command Center Operations, in the Care Transitions & Integration Department and serves as the senior administrative leader over the Harris Health EMS transport program. This role provides oversight of internal and external aspects of the medical transport program including operations, safety, personnel, financial, business development and customer relations. The Director is responsible for planning, organizing and establishing the strategic and operational goals. The position works with leadership to translate system strategic plans and policies into a plan suitable to the unique operational needs of Harris Health System.

The DEMS is accountable for assuring emergency medical services are provided with adherence to system policies and procedures, regulatory and accreditation requirements. The Director works with minimal supervision and direction, using discretion and independent judgment, when appropriate. The DEMS has the authority to make operational and human resource decisions relevant to the role in collaboration with the SVP, consistent with system and departmental policies, standards, and other Executive Leadership approved guidelines. This position is primarily focused on tactical and operational leadership of Harris Health's EMS fleet.

Minimum Qualifications

Master's degree in Nursing, Healthcare Administration, Public Health-related field or Business Administration required

Bachelor's degree in Nursing, Healthcare Administration, Public Health-related field or Business Administration required

Licenses & Certifications:
Emergency Med Tech - Paramedic
National HealthCare Administration Certification; Applicable professional certification in administration or clinical specialty to be completed within two (2) years if not held at the time of appointment.
Healthcare Provider CPR
Advanced Cardiac Life Support (ACLS)
Pediatric Advanced Life Support (PALS)
FEMA Certifications: FEMA IS-100c, IS-200c, IS-300c, IS-400c, IS-700c, IS-800c
Texas Department of State Health Services; Advanced Administrator of Record License be obtained within 1 year of employment.

Work Experience:
Six (6) years of current or past experience in a challenging healthcare environment that includes experience in medical transport operations in one or more of the following fields desired: Ground Transport, EMS, Transport medicine, Aviation, Maintenance.

Management Experience: Four (4) years of combined charge nurse, supervisory responsibility or management experience required

Communication Skills:
Above Average Verbal (Heavy Public Contact)
Exceptional Verbal (Public Speaking)
Writing/ Reports

Language Skills: Bilingual preferred

Proficiencies: MS Excel, MS PowerPoint, MS Word, Personal Computer

Job Attributes

Knowledge/Skills/Abilities: Analytical, Mathematics, Medical Terminology, Research, Statistical, Design

Work Schedule: Weekends, Holidays, Flexible, Overtime, Travel, On Call, Eligible For Telecommute.

Other Requirements:
a. Excellent multitasking and prioritization skills with a proven ability to manage multiple initiatives in parallel.
b. Ability to effectively engage stakeholders, leadership, colleagues, and team members.
c. Bias toward action; sense of urgency, self-initiative, and ownership of work.
d. Strong written and verbal communication skills with an ability to effectively collaborate with internal and external partners.

Application Instructions

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