Job Description

Harris Health is a nationally recognized health system comprising three teaching hospitals and an extensive network of ambulatory care centers serving the people of Harris County, Texas, since 1966.  Staffed by the faculty, fellows and residents from two nationally ranked medical schools, Baylor College of Medicine and The University of Texas Health Science Center at Houston (UTHealth), Harris Health is the first healthcare system in Houston to receive the prestigious National Committee for Quality Assurance (NCQA) designation for its network of patient-centered medical homes.

Each year, Harris Health provides more than 1.8 million total outpatient visits through its more than 40 ambulatory care facilities.  Additionally, Harris Health sees more than 177,000 emergency visits at its Level 1 and Level 3 trauma centers and 35,000 hospital admissions through its three hospitals: Ben Taub, LBJ and Quentin Mease.

Established by voter referendum to enhance the level of charity care available in the community, Harris Health System has often received national recognition for serving those in need and for its achievements in operational excellence, such as being named to the 2011, 2012, 2013 and 2014 Most Wired Hospitals lists by the American Hospital Association’s Hospitals & Health Networks magazine.

Additionally, Harris Health System is pleased that each of its three hospitals — Ben Taub, Lyndon B. Johnson and Quentin Mease — achieved Pathway to Excellence™ designation by the American Nurses Credentialing Center.

Skills / Requirements

Job Summary

The Director, Hospital at Home Operations, is responsible to supervise all operational, organizational, administrative, quality, human resource, clinical, and financial management of Harris Health's Hospital at Home (HaH) program. This position assists in identifying the required framework and build the infrastructure to support an effective and efficient program service line across Harris Health. The Director will collaborate with all Harris Health clinical and operational ancillary areas which include, but are not limited to, nursing, physicians, pharmacy, rehabilitation, respiratory care, supply chain, logistics, revenue cycle, and the Care Transitions and Integration department to effectively implement the HaH program. This role leads implementation and evaluation of relevant achievements and related goals specific to HaH and will develop and coordinate health professional training, patient education programs and community outreach activities to optimize program effectiveness. The Director will manage staff as assigned and will have the authority to make all operational and human resource decisions relevant to his or her assigned duties and decisions that are consistent with system policies and mission and vision for HaH. This role must be held by one who is has extensive acute operational experience, while being skilled at developing and implementing strategic objectives. The Director will serve as an advisor, strategic leader, bridge builder and partner, leading Harris Health HaH goals and strategy, by ensuring the organization executes on its vision to ensure patients continue to receive high quality care in their homes.

Minimum Qualifications

a) Bachelor's degree: Nursing, Business Administration, Health Administration or related healthcare field
b) Master's Degree: Nursing, Business Administration, Health Administration or related healthcare field; Advanced higher degree preferred (PharmD, MD)

Licenses & Certification:
a) Certificate: LCSW
b) Registered Nurse: Licensed to practice as RN in the state of TX
c) Federal Emergency Management Administration (FEMA) course: Certification for IS-700.B, IS-700.C,  IS-200.HCA (obtained within 90 days of hire)

Work Experience:
a) 8 Years of Experience: Experience in a healthcare operational setting, including acute care hospital experience, with at least 2 years' experience in program development and implementation

Management Experience:
a) 6 Years of Experience: Healthcare operational setting.

Communication Skills:
a) Above average Verbal Communication (Heavy Public Contact)
b) Exceptional Verbal (Public Speaking)
c) Writing/ Correspondence
d) Writing/ Reports

a) MS Word
b) MS PowerPoint
c) MS Excel

Job Attributes

Knowledge/ Skills/ Abilities:
a) Analytical
b) Medical Terms
c) Mathematics

Work Schedule:
a) Flexible
b) Weekends
c) Holidays
d) Travel
e) On Call
f) Telecommute

Other Special Requirements

Other Requirements: Current and unencumbered Texas Driver's License

Special Skills Required:
1) Thorough awareness of the Harris Health Scope of Practice, Standards of Practice, and Standards of the program.
2) Knowledge and experience dealing with program oversight programs and environment of program data platforms. Maintenance of accreditation and specialty certification for area of specialty.
3) Outstanding communication and interpersonal skills, with the ability to build authentic relationships with a diverse set of high-profile stakeholders.
4) Proficiency, creativity and innovation in establishing and evaluating program process and outcome measures, with alignment to both organizational and programmatic mission and vision.
5) Demonstrate effective verbal and written communication skills in working with a diverse population of physicians, nurses, and support staff. Must partner with designated service line leadership.
6) Must have effective leadership skills and be capable of motivating, recruiting and educating staff through program adaptations.
7) Proficient in developing and sustaining collaborative partnerships, through effective community engagement strategies.
8) Demonstrate knowledge and skill in resource management including budget and personnel practices.
9) Superior writing skills to compose grant proposals, course outlines, manuals and reports.
10) Demonstrate a working knowledge of personal computer operations and the ability to use word processing, spreadsheet, and database software in a Windows environment.

Application Instructions

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