Harris Health is a nationally recognized health system comprising three teaching hospitals and an extensive network of ambulatory care centers serving the people of Harris County, Texas, since 1966. Staffed by the faculty, fellows and residents from two nationally ranked medical schools, Baylor College of Medicine and The University of Texas Health Science Center at Houston (UTHealth), Harris Health is the first healthcare system in Houston to receive the prestigious National Committee for Quality Assurance (NCQA) designation for its network of patient-centered medical homes.
Each year, Harris Health provides more than 1.8 million total outpatient visits through its more than 40 ambulatory care facilities. Additionally, Harris Health sees more than 177,000 emergency visits at its Level 1 and Level 3 trauma centers and 35,000 hospital admissions through its two hospitals: Ben Taub and LBJ.
Established by voter referendum to enhance the level of charity care available in the community, Harris Health System has often received national recognition for serving those in need and for its achievements in operational excellence, such as being named to the 2011, 2012, 2013 and 2014 Most Wired Hospitals lists by the American Hospital Association’s Hospitals & Health Networks magazine.
Additionally, Harris Health System is pleased that each of its hospitals — Ben Taub and Lyndon B. Johnson — achieved Pathway to Excellence™ designation by the American Nurses Credentialing Center.
Skills / Requirements
JOB SUMMARY: Responsible for answering 2 lines of incoming calls, determining the correct person to handle the call and transferring the call appropriately. Greets and assists all visitors to the department. Sorts and reviews internal mail and documents address corrections to patient's account. Distributes reports to department staff, requests and distributes Medical Records and maintains system down-time report. Interacts with other departments to meet collection objectives.
Education/Specialized Training/Licensure: High school diploma, or GED
Work Experience (Years and Area): 2 years previous healthcare in Eligibility or related area. Knowledge of patient registration/eligibility system preferred
Equipment Operated: Personal Computer- Copier - Shredder- Calculator - Telephone
Communication Skills: Above Average Verbal (Heavy Public Contract), Writing /Composing Correspondence, Writing /Composing Reports
Bilingual Skills: Preferred
Other Skills: Analytical, Mathematics, P.C., Research, Typing, MS Word, MS Excel
Work Schedule: Flexible
Other Requirements: Must be able to interact successfully in a culturally diverse environment.