Job Description

Community Health Choice, Inc. (Community) is a non-profit managed care organization (MCO), licensed by the Texas Department of Insurance. Through its network of more than 10,000 providers and 94 hospitals, Community serves over 400,000 Members with the following programs:

* Medicaid State of Texas Access Reform (STAR) program for low-income children and pregnant women

* Children’s Health Insurance Program (CHIP) for the children of low-income parents, which includes CHIP Perinatal benefits for unborn children of pregnant women who do not qualify for Medicaid STAR

* Health Insurance Marketplace Plans that offer individual health coverage that includes preventive care, emergency services, prescription drugs, and hospitalization available to all, regardless of pre-existing conditions.

* Community Health Choice (HMO D-SNP), a Medicare Advantage Dual Special Needs plan for people with both Medicare and Medicaid that combines Medicare Part A and Part B benefits, Medicare Part D prescription drug coverage, and Medicaid benefits with additional health benefits like dental, vision, transportation, and more.

Improving Members' experiences is at the heart of every Community position. We strive every day to make sure that our Members have access to the high-quality health care they need and deserve.

Community is accredited by URAC for its health plan operations. We offer care management programs for asthma, diabetes, and high-risk pregnancy. An affiliate of the Harris Health System (Harris Health), Community is financially self-sufficient and receives no financial support from Harris Health or from Harris County taxpayers.

Skills / Requirements

JOB SUMMARY 

The Employee Relations Specialist will play a pivotal role in fostering a positive workplace environment by assisting with day-to-day employee relations matters, complex investigations, grievances, disciplinary actions, performance management, employee satisfaction engagement and training initiatives.  The Employee Relations Specialist will use effective interviewing and documentation techniques and utilize the designated case management tool for tracking and maintaining required documentation including intake and investigation notes, supporting documents, final reports and/or evidence of actions taken.  The Employee Relations Specialist will ensure compliance with employment laws and Community's policies and procedures, maintaining accurate records, and staying informed about changes in labor laws and industry best practices to advise the organization accordingly.    

JOB SPECIFICATIONS 

Conduct prompt, thorough, and objective workplace investigations in response to a range of employee relations concerns, including harassment, discrimination, retaliation, workplace violence, and other violations of rules, regulations, policies, and procedures, provide mediation and advice while ensuring confidentiality and aligning with compliance regulations.
Conduct and process employee corrective actions including preparing associated documents. Enter employee counseling records into the tracking system and generate monthly reports. 
Offers strategic advice to management on best practices and compliance. As well as provide consultations to employees on policies, guidelines, procedures, and employee law. 
Prepare internal analysis, data, trend information, patterns, and activities that support employment-related initiatives. 
Assist with the Leave Management Process (FMLA, ADA, STD, & LTD).
Provide guidance to leadership to ensure they are prepared to respond to TWC unemployment hearings.  
Educate new hires on employee relations matters during New Employment Orientation.
Actively contribute to achievement of departmental goals including specific departmental process improvement plans. Other duties as assigned.

QUALIFICATIONS: 

Education/Specialized Training/Licensure: Bachelor's degree or 4 years of experience in Human Resources or a related field in lieu of degree required.

HR Certification preferred.

Work Experience (Years and Area): 2 years of experience of Human Resources in addition to 2 years of Employee Relations experience conducting internal investigations required. 

Experience managing the leave management process preferred.

Software Proficiencies: Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) 

Other: Required 

Consultation skills and the ability to seek out information and work effectively with all levels of employees within the organization.
Ability to manage a high volume of Employee Relations cases. 
Ability to build strong working relationships across all levels of the organization.
Excellent planning, organization and time management skills, attention to detail, ability to handle multiple tasks, and work in a fast-paced, time-sensitive environment
Demonstrated knowledge of employment law. 
Exceptional written and verbal communication is a key deliverable in this role.
Good problem-solving ability. 

Knowledge/exposure to/understanding of: Title VII, ADAA, FMLA, ADEA, federal, state and local laws, statutes, which govern employment policies and practices preferred.
Knowledge/exposure     of employee relations, internal investigations, conflict resolution, grievance handling, and related matters preferred.

Reports to Position Title: Manager, Employee Relations

COMPETENCIES
Problem Analysis
Attention to Detail
Coaching
Managing Conflict

Application Instructions

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