Job Description

Harris Health is a nationally recognized health system comprising three teaching hospitals and an extensive network of ambulatory care centers serving the people of Harris County, Texas, since 1966.  Staffed by the faculty, fellows and residents from two nationally ranked medical schools, Baylor College of Medicine and The University of Texas Health Science Center at Houston (UTHealth), Harris Health is the first healthcare system in Houston to receive the prestigious National Committee for Quality Assurance (NCQA) designation for its network of patient-centered medical homes.

Each year, Harris Health provides more than 1.8 million total outpatient visits through its more than 40 ambulatory care facilities.  Additionally, Harris Health sees more than 177,000 emergency visits at its Level 1 and Level 3 trauma centers and 35,000 hospital admissions through its three hospitals: Ben Taub, LBJ and Quentin Mease.

Established by voter referendum to enhance the level of charity care available in the community, Harris Health System has often received national recognition for serving those in need and for its achievements in operational excellence, such as being named to the 2011, 2012, 2013 and 2014 Most Wired Hospitals lists by the American Hospital Association’s Hospitals & Health Networks magazine.

Additionally, Harris Health System is pleased that each of its three hospitals — Ben Taub, Lyndon B. Johnson and Quentin Mease — achieved Pathway to Excellence™ designation by the American Nurses Credentialing Center.

Skills / Requirements

Job Summary
EMS Dispatch Supervisor leads on supervising dispatchers for Harris Health System ambulances between facilities for patients via ambulance, van or wheelchair lift. They lead on managing resources to meet patient needs and ensure patients are being dispatched safely. EMS Dispatch Supervisor manages the dispatch center to ensure efficient processes, and effective cost and budget management while maintaining complete compliance with Harris Health System procedures, policies and practices. EMS Dispatch Supervisor leads on training new and existing employees and will provide ongoing educations, supervising and management of daily operations and productivity.

Minimum Qualifications

Degrees: High School Diploma / GED

Licenses & Certification:

  • Emergency Medical Dispatch
  • Emergency Medical Tech - Basic
  • Texas Driver License preferred
  • Emergency Medical Tech;  Paramedic preferred

Work Experience: Two (2) years of experience any equivalent combination of College education and/or experience in related field

Management Experience: One (1) year of management experience.

Communication Skills: Above average Verbal Communication (Heavy Public Contact), Exceptional Verbal (Public Speaking), Writing/ Correspondence, Writing/ Reports

Language Skills: Spanish, Vietnamese, Bilingual Skills preferred

Proficiencies: MS Word, MS PowerPoint, MS Excel, MS Outlook, PC

Job Attributes

Knowledge/ Skills/ Abilities: Analytical, Mathematics, Medical Terms

Work Schedule: Weekends, Holidays, Flexible, Overtime, On Call, Eligible for Telecommute

Application Instructions

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