Financial Counselor- Ben Taub
Harris Health is a nationally recognized health system comprising three teaching hospitals and an extensive network of ambulatory care centers serving the people of Harris County, Texas, since 1966. Staffed by the faculty, fellows and residents from two nationally ranked medical schools, Baylor College of Medicine and The University of Texas Health Science Center at Houston (UTHealth), Harris Health is the first healthcare system in Houston to receive the prestigious National Committee for Quality Assurance (NCQA) designation for its network of patient-centered medical homes.
Each year, Harris Health provides more than 1.8 million total outpatient visits through its more than 40 ambulatory care facilities. Additionally, Harris Health sees more than 177,000 emergency visits at its Level 1 and Level 3 trauma centers and 35,000 hospital admissions through its three hospitals: Ben Taub, LBJ and Quentin Mease.
Established by voter referendum to enhance the level of charity care available in the community, Harris Health System has often received national recognition for serving those in need and for its achievements in operational excellence, such as being named to the 2011, 2012, 2013 and 2014 Most Wired Hospitals lists by the American Hospital Association’s Hospitals & Health Networks magazine.
Additionally, Harris Health System is pleased that each of its three hospitals — Ben Taub, Lyndon B. Johnson and Quentin Mease — achieved Pathway to Excellence™ designation by the American Nurses Credentialing Center.
Skills / Requirements
The Financial Counselor performs the quality control function for Observation, Inpatient, and Outpatient Surgery accounts ensuring all pertinent information is available and accurately documented for timely and efficient billing. These activities include accurate validation of patient demographics, insurance verification, and determining all sources of funding available to the patient. Collect co-pays/deductibles and resolve outstanding financial issues for all patients prior to discharge. Screens patients to identify third party liability and will assist patients with completing related applications. Ensures all third party applications are routed to the appropriate location. Conducts thorough evaluation of documents required for Medicaid, Harris Health FAP, Crime Victims and assists with all qualified Medicaid applications.
Education/Specialized Training/Licensure: High School Diploma, or GED; Associates degree or 2 years of college preferred
Work Experience (Years and Area): Minimum 3 years of progressive customer service experience or 2 years of hospital patient accounting experience as a financial counselor, collector, registrar, or customer service related capacity preferred.
Equipment Operated: Must have PC skills, knowledge of computerized patient accounting/registration and eligibility systems, and facsimile operation, medifax, photocopier, FSS system
Communication Skills: Above Average Verbal (Heavy Public Contract), Bilingual Skills Preferred, Writing /Composing (Correspondence /Reports)
Other Skills: Analytical, Mathematics, P.C., MS Word, MS Excel
Work Schedule: Weekends, Flexible
Other Requirements: Able to work efficiently with little supervision, handle stressful situations and have excellent customer service skills. Must be able to interact successfully in a culturally diverse environment. Ability to communicate effectively with patients, physicians, family member, and co-workers. Must be able to effectively multi-task.
Equipment Operated: Must have PC skills, knowledge of computerized patient accounting/registration and eligibility systems.