Guest Transport Dispatcher
Harris Health is a nationally recognized health system comprising three teaching hospitals and an extensive network of ambulatory care centers serving the people of Harris County, Texas, since 1966. Staffed by the faculty, fellows and residents from two nationally ranked medical schools, Baylor College of Medicine and The University of Texas Health Science Center at Houston (UTHealth), Harris Health is the first healthcare system in Houston to receive the prestigious National Committee for Quality Assurance (NCQA) designation for its network of patient-centered medical homes.
Each year, Harris Health provides more than 1.8 million total outpatient visits through its more than 40 ambulatory care facilities. Additionally, Harris Health sees more than 177,000 emergency visits at its Level 1 and Level 3 trauma centers and 35,000 hospital admissions through its three hospitals: Ben Taub, LBJ and Quentin Mease.
Established by voter referendum to enhance the level of charity care available in the community, Harris Health System has often received national recognition for serving those in need and for its achievements in operational excellence, such as being named to the 2011, 2012, 2013 and 2014 Most Wired Hospitals lists by the American Hospital Association’s Hospitals & Health Networks magazine.
Additionally, Harris Health System is pleased that each of its three hospitals — Ben Taub, Lyndon B. Johnson and Quentin Mease — achieved Pathway to Excellence™ designation by the American Nurses Credentialing Center.
The dispatcher manages the daily patient transport flow for their assigned shift. Dispatches transport requests to transporters to transport patients throughout the facility. On occasion, the dispatcher will transport patients throughout the facility via bed, stretcher and/or wheel chair, maintaining proper safety and infection control methods, and ensuring that the patient is given the utmost courtesy and respect by utilizing good customer service skills and adhering to the ServiceFirst standards of behavior. Dispatcher also supervises/leads team in absence of the supervisor, as assigned. Other job functions include statistical reporting, cross training and leadership.
Education/Specialized Training/Licensure: High School Diploma or GED
Work Experience (Years and Area): 1 yr required
Management Experience (Years and Area): Some supervisory experience preferred
Equipment Operated: Computer, Stretcher, Wheelchair , Hospital Bed, Radio, Base Station, Oxygen Tanks
Communication Skills: Above Average Verbal (Heavy Public Contract), Bilingual Skills Preferred, Languages: Spanish, Correspondence / Reports )
Other Skills: Typing 1 wpm 25, P.C., MS Word, MS Excel
Work Schedule: Weekends, Holidays, Flexible, Overtime
Other Requirements: Healthcare customer service preferred; transportation and/or dispatch experience preferred; and management/leadership skills preferred.
Benefits and EEOC
Harris Health System benefits program is designed to provide you with more flexibility and choices in meeting your specific needs. Harris Health System benefits program allows you to protect your income in case of illness, death and disability, and to help you save for retirement.
It is the policy of Harris Health System to provide equal opportunity for all applicants for employment regardless political affiliation, race, color, national origin, age, sex, religious creed or disability. Applicants may request any reasonable accommodation(s) to participate in the application process.