Job Description

Job ID
Outpatient Center
Hiring Range:
Hourly Minimum to Midpoint:
Full/Part Time

About Us

Harris Health is a nationally recognized health system comprising three teaching hospitals and an extensive network of ambulatory care centers serving the people of Harris County, Texas, since 1966. Staffed by the faculty, fellows and residents from two nationally ranked medical schools, Baylor College of Medicine and The University of Texas Health Science Center at Houston (UTHealth), Harris Health is the first healthcare system in Houston to receive the prestigious National Committee for Quality Assurance (NCQA) designation for its network of patient-centered medical homes.

Each year, Harris Health provides more than 1.8 million total outpatient visits through its more than 40 ambulatory care facilities. Additionally, Harris Health sees more than 177,000 emergency visits at its Level 1 and Level 3 trauma centers and 35,000 hospital admissions through its two hospitals: Ben Taub and LBJ.

Established by voter referendum to enhance the level of charity care available in the community, Harris Health System has often received national recognition for serving those in need and for its achievements in operational excellence, such as being named to the 2011, 2012, 2013 and 2014 Most Wired Hospitals lists by the American Hospital Association’s Hospitals & Health Networks magazine.

Additionally, Harris Health System is pleased that each of its hospitals — Ben Taub and Lyndon B. Johnson — achieved Pathway to Excellence™ designation by the American Nurses Credentialing Center.

Job Profile

The Heart Failure Nurse Navigator (HFNN) coordinates the care of identified patients with Heart Failure in conjunction with the patient, primary care team and cardiology team, according to agreed-upon clinical guidelines, with the objective of coordinating high quality patient care throughout the hospital stay. The HFNN collaborates with case manager and social worker on identifying expected post-acute care needs. The HFNN collaborates with Cardiology Services, Ambulatory Care Services (ACS) and other departments throughout Harris Health System to ensure heart failure patients have full, equitable and convenient access to the clinical services they require and to the cardiac ¿ sensitive health education information needed to make informed decisions about their care.

The HFNN participates in quality improvement, best practices, research processes/utilization and community activities. The HFNN role models professionalism and promotes a customer ¿ friendly environment by utilizing ServiceFirst behaviors while interacting with patients, families, and staff members.

1. Education/Licensure/Specialized Training:

a. Education: Graduation from an accredited School of Nursing with a Bachelor¿s degree in Nursing.

b. Licensure/Certification:
i. Licensed to practice nursing in the State of Texas.
ii. Related specialty certification required within two (2) years of employment.

2. Work Experience:
i. Three (3) - five (5) years of clinical nursing experience.
ii. Two (2) years minimum experience in the care and management of target patient populations specific to area of employment as inpatient/outpatient cardiac care staff nurse.

3. Management/Experience: N/A
4. Equipment Operated: PC, computer tablet and typical medical equipment related to job duties.


1. Communication Skills:
Above Average Verbal (Heavy Public Contact)
Writing /Composing (Correspondence / Reports)

2. Other Skills:

Medical Terms PC Word Proc

3. Advanced Education:
Advance Training Specialty: Certification in related specialty area within two (2) years of employment
Bachelor's Degree Major: Nursing

4. Work Schedule:
Weekends Flexible Travel

Benefits and EEOC

Harris Health System benefits program is designed to provide you with more flexibility and choices in meeting your specific needs. Harris Health System benefits program allows you to protect your income in case of illness, death and disability, and to help you save for retirement.

It is the policy of Harris Health System to provide equal opportunity for all applicants for employment regardless political affiliation, race, color, national origin, age, sex, religious creed or disability. Applicants may request any reasonable accommodation(s) to participate in the application process.

Job Category


Application Instructions

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