Hospital Operations Performance Improvement Specialist
Harris Health System is the public healthcare safety-net provider established in 1966 to serve the residents of Harris County, Texas. As an essential healthcare system, Harris Health champions better health for the entire community, with a focus on low-income uninsured and underinsured patients, through acute and primary care, wellness, disease management and population health services. Ben Taub Hospital (Level 1 Trauma Center) and Lyndon B. Johnson Hospital (Level 3 Trauma Center) anchor Harris Health’s robust network of 39 clinics, health centers, specialty locations and virtual (telemedicine) technology. Harris Health is among an elite list of health systems in the U.S. achieving Magnet® nursing excellence designation for its hospitals, the prestigious National Committee for Quality Assurance designation for its patient-centered clinics and health centers and its strong partnership with nationally recognized physician faculty, residents and researchers from Baylor College of Medicine; McGovern Medical School at The University of Texas Health Science Center at Houston (UTHealth); The University of Texas MD Anderson Cancer Center; and the Tilman J. Fertitta Family College of Medicine at the University of Houston.
Skills / Requirements
Works closely with the Vice President of Operations to support the daily needs of the organization from an operational, project management, strategic initiative and analytical capacity.. Responsible for facilitating activities, communication and support on behalf of the Vice President of Operations; serves in a secondary support capacity for Emergency Management and coordination of various activities in conjunction with the executive administration team. Supports in the development of Metrics, assessment of data analytics and project implementation. At the discretion of Senior Leadership, assumes responsibility in supporting process improvement planning and direction, best practice development.
Presents, facilitates, and leads assigned process improvement events using methods of culture appropriate team building, data gathering and analysis, problem solving and project management. Provides operational assistance and resources to support Pavilion and System led projects and initiatives. Must be proficient in utilizing data analytic tools to analyze operational data and must have the ability to navigate Epic reporting; affectingly communicates recommendations to Sr. Management. Identifies as a professional who supports the Harris Health System Vision, Mission and Policy statements, and regulatory/professional standards. Supports the organization's journey to a Higher Reliability Organization.
Degrees: Masters Degree in Hospital Administration/ Business Administration required; with an emphasis on healthcare (preferred).
Work Experience: Five (5) years of work experience with hospital operations and analytics with a proven track record of metrics development, coaching and leading initiatives. Experiences with leading and supporting Performance Improvement initiatives. Expert in MS Office components including Word, Excel, Visio, Tableau, designing reports and developing executive level presentations. Experience with SharePoint and Epic required.
Management Experience: One (1) management experience of lead supervisory experience preferred.
Above Average Verbal (Heavy Public Contact)
Exceptional Verbal (e.g., Public Speaking);
Writing / Correspondence
Proficiencies: MS Access, MS Excel, MS PowerPoint, MS Word, Tableau, Visio/SQL/Sharepoint
Knowledge/Skills/Abilities: Analytical, Medical Terminology, Research
Work Schedule: Days, dependent upon project assignment
Other Special Requirements:
Communication, Escalation, Standards, Optimization
Healthcare Operations management, project management and Epic experience required. Experience with change management preferred. Black Belt in Lean six-sigma from recognized certification agency preferred.
Excellent interpersonal communication, problem-solving, and conflict resolution skills. Evidence of ability to function with a high degree of independence while actively collaborating with inter-disciplinary health care members providing care for highly complex patients. Excellent analytical skills. Excellent oral and written communication skills. Knowledge and skills in quality improvement methodologies. Knowledge of clinical processes. Knowledge of workflow mapping for current state and future state processes.