Job Description

 

Harris Health System is the public healthcare safety-net provider established in 1966 to serve the residents of Harris County, Texas. As an essential healthcare system, Harris Health champions better health for the entire community, with a focus on low-income uninsured and underinsured patients, through acute and primary care, wellness, disease management and population health services. Ben Taub Hospital (Level 1 Trauma Center) and Lyndon B. Johnson Hospital (Level 3 Trauma Center) anchor Harris Health’s robust network of 39 clinics, health centers, specialty locations and virtual (telemedicine) technology. Harris Health is among an elite list of health systems in the U.S. achieving Magnet® nursing excellence designation for its hospitals, the prestigious National Committee for Quality Assurance designation for its patient-centered clinics and health centers and its strong partnership with nationally recognized physician faculty, residents and researchers from Baylor College of Medicine; McGovern Medical School at The University of Texas Health Science Center at Houston (UTHealth); The University of Texas MD Anderson Cancer Center; and the Tilman J. Fertitta Family College of Medicine at the University of Houston.

Skills / Requirements

JOB SUMMARY:
The Field Services Specialist I is responsible for providing support to the users of the District's information technology systems including:
-PCs, Fax Machines, Mobile carts, End User Computing Mobile Devices, IP Phones, Video Conferencing, TV Headend, PC Operating System, Business Software, Monitors, Thin Clients, Printers and related peripheral equipment related to operating characteristics of current Windows desktop operating system
-Managing assigned tickets and projects/work orders within the prescribed service level agreement
-Meeting productivity goals
The role includes on-site support and help desk support.

MINIMUM QUALIFICATIONS:
Education/Specialized Training/Licensure: High school diploma/GED. Associate Degree preferred. HDI Desktop Support Technician within 6 months of hiring.

Work Experience (Years and Area): Minimum of 2 years' experience repairing and supporting IT equipment and software.


SPECIAL REQUIREMENTS:

Communication Skills: Above Average Verbal (Heavy Public Contact), Writing /Composing Correspondence, Writing /Composing Reports

Other Skills: Analytical, PC, Word


Work Schedule: Weekends, Holidays, Flexible, Overtime, On Call

Other Requirements: Drive company vehicle, must have valid driver's license, and clear driving record. On call duty after 9 months of hiring.

Application Instructions

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