Job Description

 

Harris Health System is the public healthcare safety-net provider established in 1966 to serve the residents of Harris County, Texas. As an essential healthcare system, Harris Health champions better health for the entire community, with a focus on low-income uninsured and underinsured patients, through acute and primary care, wellness, disease management and population health services. Ben Taub Hospital (Level 1 Trauma Center) and Lyndon B. Johnson Hospital (Level 3 Trauma Center) anchor Harris Health’s robust network of 39 clinics, health centers, specialty locations and virtual (telemedicine) technology. Harris Health is among an elite list of health systems in the U.S. achieving Magnet® nursing excellence designation for its hospitals, the prestigious National Committee for Quality Assurance designation for its patient-centered clinics and health centers and its strong partnership with nationally recognized physician faculty, residents and researchers from Baylor College of Medicine; McGovern Medical School at The University of Texas Health Science Center at Houston (UTHealth); The University of Texas MD Anderson Cancer Center; and the Tilman J. Fertitta Family College of Medicine at the University of Houston.

Skills / Requirements

JOB SUMMARY

The Information Technology Technical Support Analyst II ensures that the operational interests of their respective functional areas are represented in the day-to-day operations of the Information Technology Department. This role supports hardware and software deployed within Harris Health System via the IT Technical Service Center.

Degrees / Work Experience / School Education
Associate's Degree or two year degree/Certificate from a recognized computer/maintenance support technical school (And) Five (5) Years Work Experience within I.T

(Or)

High School Diploma or GED (And) Seven (7) Years Work Experience within I.T. (in lieu of 2 year degree/certificate from a recognized computer maintenance / support technical school)

Licenses & Certifications
Microsoft Cert Professional: One of the Following is preferred: Microsoft Certified Desktop Support Technician (MCDST) or
Microsoft Certified IT Professional (MCITP) or
HDS Desktop Support Technician (HDI-DST) or
HDI Support Center Analyst (HDI- SCA) Preferred

Work Experience
One (1) Year Work Experience in IT Service Center remote support 
Three (3) Years Work Experience with Desktop Hardware/OS and network infrastructure onsite support 

Communication Skills
Above Average Verbal Communication (Heavy Public Contact) 
Exceptional Verbal (Public Speaking) 
Writing/Correspondence 
Writing/Reports 

Proficiencies
MS Access 
MS Excel 
MS Word 
Personal Computer 
Typing 

Knowledge/Skills/Abilities
Analytical Abilities 
Design Knowledge and Skills 
Mathematics 
Research Knowledge and Abilities 

Work Schedule
Flexible 
Holidays 
On-Call 
Overtime 
Eligible for Telecommute 
Weekends 

Reports To Position
Supervisor

Employees Supervised
No Supervisory Responsibilities

Other Special Requirements


Other Requirements:  

One of the following in the 1st 80 days of hire: Microsoft Certified IT Professional (MCITP) or HDI Desktop Support Technician (HDI-DST). 

After Hire:  HDI Support Center Analyst Certification within 1 year (HDI-SCA)

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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