Job Description

 

Harris Health System is the public healthcare safety-net provider established in 1966 to serve the residents of Harris County, Texas. As an essential healthcare system, Harris Health champions better health for the entire community, with a focus on low-income uninsured and underinsured patients, through acute and primary care, wellness, disease management and population health services. Ben Taub Hospital (Level 1 Trauma Center) and Lyndon B. Johnson Hospital (Level 3 Trauma Center) anchor Harris Health’s robust network of 39 clinics, health centers, specialty locations and virtual (telemedicine) technology. Harris Health is among an elite list of health systems in the U.S. achieving Magnet® nursing excellence designation for its hospitals, the prestigious National Committee for Quality Assurance designation for its patient-centered clinics and health centers and its strong partnership with nationally recognized physician faculty, residents and researchers from Baylor College of Medicine; McGovern Medical School at The University of Texas Health Science Center at Houston (UTHealth); The University of Texas MD Anderson Cancer Center; and the Tilman J. Fertitta Family College of Medicine at the University of Houston.

Skills / Requirements

JOB SUMMARY:  
The Lead Messaging Engineer is primarily responsible for providing support, optimization and management of Harris Health's hybrid messaging infrastructure and servers, including Exchange, Microsoft 365 (M365), e-Vault or other e-mail archiving, IronPort spam/virus mitigation.

Responsible for the design, implementation, and support of our messaging infrastructure, ensuring efficient and secure communication across the organization. Enhance the email systems, managing large volumes of data, and overseeing the integration and maintenance of messaging and archive solutions for compliance and data retention. Also includes:

a. Managing assigned projects
b. Resolving all work orders assigned to him/her within the prescribed service level for the activity
c. Achieve prescribed labor utilization goals
d. Maintaining a professional and courteous manner
The role includes on-site support and help desk support, on a rotating schedule.
 

Key Responsibilities:

  • M365 Messaging Infrastructure: Oversee the deployment, management, and optimization of Microsoft 365 email systems, including Exchange Online.
  • Email Archiving Solutions: Design and manage email archiving strategies and solutions, ensuring compliance with organizational and legal retention policies. Implement and manage archive policies within M365, and support solutions for data recovery, retention, and eDiscovery.
  • Migration & Integration: Drive migrations to M365 and integrate third-party archiving solutions, ensuring smooth transitions and minimal downtime. Support hybrid environments, where applicable.
  • Leadership: Providing mentorship, guidance, and ensuring the delivery of high-quality solutions.
  • Troubleshooting & Support: Act as the go-to expert for troubleshooting complex issues related to messaging systems, including performance issues, mail flow problems, and archive access issues.
  • Security & Compliance: Ensure security best practices and compliance with industry standards and regulations (e.g., HIPAA, PHI) are adhered to within the messaging and archiving environments.
  • Automation & Scripting: Leverage scripting tools (e.g., PowerShell) to automate tasks and improve operational efficiency for system management, monitoring, and reporting.
  • Collaboration: Work closely with cross-functional teams, including security, compliance, service desk and infrastructure teams, to align messaging and archiving solutions with broader organizational goals.


MINIMUM QUALIFICATIONS:    

Education/Specialized Training/Licensure: Microsoft Certified, 4 Year degree or equivalent work experience 
 

Work Experience : 8 Years supporting Messaging systems, Microsoft Exchange (2016 / 2019), M365, eMail Archiving, SMTP gateways, E-mail Spam and Virus Management)

Equipment Operated: 6 Years of experience supporting Server Infrastructure

SPECIAL REQUIREMENTS:    
Above Average Verbal (Heavy Public Contact) 
Writing /Composing - Correspondence /Reports

Other Skills:

Analytical,  PC  Proc.

Work Schedule:   Weekends, Holidays

Application Instructions

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