Lead Patient Access Rep - Ben Taub Hospital
Harris Health System is the public healthcare safety-net provider established in 1966 to serve the residents of Harris County, Texas. As an essential healthcare system, Harris Health champions better health for the entire community, with a focus on low-income uninsured and underinsured patients, through acute and primary care, wellness, disease management and population health services. Ben Taub Hospital (Level 1 Trauma Center) and Lyndon B. Johnson Hospital (Level 3 Trauma Center) anchor Harris Health’s robust network of 39 clinics, health centers, specialty locations and virtual (telemedicine) technology. Harris Health is among an elite list of health systems in the U.S. achieving Magnet® nursing excellence designation for its hospitals, the prestigious National Committee for Quality Assurance designation for its patient-centered clinics and health centers and its strong partnership with nationally recognized physician faculty, residents and researchers from Baylor College of Medicine; McGovern Medical School at The University of Texas Health Science Center at Houston (UTHealth); The University of Texas MD Anderson Cancer Center; and the Tilman J. Fertitta Family College of Medicine at the University of Houston.
Skills / Requirements
Takes responsibility for shift/staff in absence of department manager. Acts as lead contact for staff in answering questions, resolving account concerns/problems, and patient complaints/issues, etc. Assists in the training of new employees. Responsible to consistently and accurately validate patient demographic information, verify insurance and perform self pay follow-up as needed for Harris Health System Outpatient Service patients to ensure timely and accurate billing and optimal reimbursement for services rendered. Takes on the more complicated and problem accounts, which include Hospital IP/OP and CHP registrations, collections, pre-registrations, insurance verifications, etc. Ensures all accounts contain comprehensive and accurate data to provide for timely billing and optimal reimbursement. Provides assistance and guidance (and responsibility when necessary) for complex/problem accounts.
High School Diploma or GED
Four (4) years experience in hospital or physician's office setting (OR) three (3) years of patient access experience.
Above Average Verbal Communication (Heavy Public Contact)
Writing /Composing (Reports)
P.C., MS Word
Mathematics, Other Knowledge Skills or Abilities: People Interaction
Flexible, Weekends, Travel, Overtime
Able to work with little supervision, handle stressful situations and have excellent people skills. Ability to communicate effectively with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of language of caring principles. Able to handle detail work accurately and rapidly. Must be able to effectively multi-task.
PC, facsimile operation, medifax, photocopier, FSS system