Lead Patient Access Rep
Harris Health is a nationally recognized health system comprising three teaching hospitals and an extensive network of ambulatory care centers serving the people of Harris County, Texas, since 1966. Staffed by the faculty, fellows and residents from two nationally ranked medical schools, Baylor College of Medicine and The University of Texas Health Science Center at Houston (UTHealth), Harris Health is the first healthcare system in Houston to receive the prestigious National Committee for Quality Assurance (NCQA) designation for its network of patient-centered medical homes.
Each year, Harris Health provides more than 1.8 million total outpatient visits through its more than 40 ambulatory care facilities. Additionally, Harris Health sees more than 177,000 emergency visits at its Level 1 and Level 3 trauma centers and 35,000 hospital admissions through its three hospitals: Ben Taub, LBJ and Quentin Mease.
Established by voter referendum to enhance the level of charity care available in the community, Harris Health System has often received national recognition for serving those in need and for its achievements in operational excellence, such as being named to the 2011, 2012, 2013 and 2014 Most Wired Hospitals lists by the American Hospital Association’s Hospitals & Health Networks magazine.
Additionally, Harris Health System is pleased that each of its three hospitals — Ben Taub, Lyndon B. Johnson and Quentin Mease — achieved Pathway to Excellence™ designation by the American Nurses Credentialing Center.
Skills / Requirements
JOB SUMMARY: Takes responsibility for shift/staff in absence of department manager or supervisor. Acts as lead contact for staff in answering questions, resolving account concerns/problems, and patient complaints/issues, etc. Assists in the training of new employees. Responsible to consistently and accurately validate patient demographic information, verify insurance and perform self pay follow-up as needed for Harris Health System Outpatient Service patients to ensure timely and accurate billing and optimal reimbursement for services rendered. Takes on the more complicated and problem accounts, which include Hospital IP/OP and CHP registrations, collections, pre-registrations, insurance verifications, etc. Ensures all accounts contain comprehensive and accurate data to provide for timely billing and optimal reimbursement. Provides assistance and guidance (and responsibility when necessary) for complex/problem accounts.
Education/Specialized Training/Licensure: High School Diploma or GED
Work Experience: 4 years experience in hospital or physician¿s office setting or 3 years of patient access experience.
Management Experience: N/A
Equipment Operated: PC, facsimile operation, medifax, photocopier, FSS system
Above Average Verbal (Heavy Public Contact)
Writing /Composing (Reports)
People Interaction, Mathematics, P.C. Typing- wpm 25 Word Proc
Work Schedule: Weekends Holidays Flexible
Other Requirements: Able to work with little supervision, handle stressful situations and have excellent people skills. Must be able to interact successfully and appropriately in a culturally diverse environment.