Manager, Case Management
Harris Health is a nationally recognized health system comprising three teaching hospitals and an extensive network of ambulatory care centers serving the people of Harris County, Texas, since 1966. Staffed by the faculty, fellows and residents from two nationally ranked medical schools, Baylor College of Medicine and The University of Texas Health Science Center at Houston (UTHealth), Harris Health is the first healthcare system in Houston to receive the prestigious National Committee for Quality Assurance (NCQA) designation for its network of patient-centered medical homes.
Each year, Harris Health provides more than 1.8 million total outpatient visits through its more than 40 ambulatory care facilities. Additionally, Harris Health sees more than 177,000 emergency visits at its Level 1 and Level 3 trauma centers and 35,000 hospital admissions through its two hospitals: Ben Taub and LBJ.
Established by voter referendum to enhance the level of charity care available in the community, Harris Health System has often received national recognition for serving those in need and for its achievements in operational excellence, such as being named to the 2011, 2012, 2013 and 2014 Most Wired Hospitals lists by the American Hospital Association’s Hospitals & Health Networks magazine.
Additionally, Harris Health System is pleased that each of its hospitals — Ben Taub and Lyndon B. Johnson — achieved Pathway to Excellence™ designation by the American Nurses Credentialing Center.
Skills / Requirements
The Manager of Case Management (MCM) is accountable for the operational management of an assigned area for assisting the Director of Case Management with human resource, quality, and financial management of assigned area. The MCM oversees implementation of case management functions in assigned area. The MCM serves as a clinical leader and resource in case managment. This manager assists the director with the implementation of plans and policies, and adherence to standards. The MCM assists with evaluation and reports relevant to achievement of goals. The MCM provides oversight to ensure area staff utilization patterns are congruent to standards. The MCM has the authority to make operational and human resource decisions relevant to his or her assigned area as long as decisions are consistent with Harris Health policies, standards, and other approved guidelines.
The MCM is responsible for facilitating an environment that supports professional practice and empowers staff to provide safe, effective, compassionate, and efficient care in collaboration with all health care disciplines. The MCM ensures compliance with standards established by professional organizations; national, state, and local regulatory agencies; and institutional policies and procedures. The MCM is accountable for practice that upholds high standards of integrity and ethical behavior. The MCM mentors others, role models professionalism, and participation in activities such as professional organizations.
i. Graduation from an accredited School of Nursing with a Bachelors degree in Nursing required. Masters degree in Nursing or related field is preferred.
ii. Graduation from an accredited school of Social Work with a Master's degree in Social Work.
i. Licensed to practice nursing in the State of Texas.
ii. Related specialty certification required within two years of employment.
iii. Licensed Master Social Worker (LMSW) - minimum
iv. Licensed Clinical Social Worker (LCSW) - preferred
v. Related specialty certification required within two years of employment.
Work Experience: Three (3) years of work experience in clinical case management.
Management/Experience: Two (2) years related management/leadership experience is required.
Communication Skills: Above Average Verbal (Heavy Public Contact); Exceptional Verbal (e.g., Public Speaking); Writing /Composing: Correspondence / Reports
Other Skills: Analytical; Design; Medical Terms; PC; Statistical; Word Proc
Work Schedule: Weekends; Holidays; Flexible; Travel; On Call