Medical Director, Hospital at Home
Harris Health is a nationally recognized health system comprising three teaching hospitals and an extensive network of ambulatory care centers serving the people of Harris County, Texas, since 1966. Staffed by the faculty, fellows and residents from two nationally ranked medical schools, Baylor College of Medicine and The University of Texas Health Science Center at Houston (UTHealth), Harris Health is the first healthcare system in Houston to receive the prestigious National Committee for Quality Assurance (NCQA) designation for its network of patient-centered medical homes.
Each year, Harris Health provides more than 1.8 million total outpatient visits through its more than 40 ambulatory care facilities. Additionally, Harris Health sees more than 177,000 emergency visits at its Level 1 and Level 3 trauma centers and 35,000 hospital admissions through its three hospitals: Ben Taub, LBJ and Quentin Mease.
Established by voter referendum to enhance the level of charity care available in the community, Harris Health System has often received national recognition for serving those in need and for its achievements in operational excellence, such as being named to the 2011, 2012, 2013 and 2014 Most Wired Hospitals lists by the American Hospital Association’s Hospitals & Health Networks magazine.
Additionally, Harris Health System is pleased that each of its three hospitals — Ben Taub, Lyndon B. Johnson and Quentin Mease — achieved Pathway to Excellence™ designation by the American Nurses Credentialing Center.
Skills / Requirements
Harris Health System is seeking an experienced physician leader to serve in a clinical and administrative role as the Medical Director, Hospital at Home (MDHH), for this ground-breaking new program. Hospital at Home is an innovative care model that will provide acute, palliative and/or observation care in the home setting, expanding bed-capacity and service capability for the health system. The MDHH will work collaboratively with the program's medical and nursing staff, reporting to the Senior VP, Transitions and Post-Acute Care with a dotted line to the Chief Medical Executive. This role's ultimate goal will be to provide safe, high value, patient-centered, and compassionate care throughout the Hospital at Home program. The MDHH must possess leadership qualities, assuming full responsibility for leading clinical quality initiatives, service excellence, safety, and high patient and provider satisfaction. Administrative duties will occupy at least 50% of this position's time.
Medical Director, Hospital at Home, Responsibilities:
a) Work collaboratively with the Senior VP, Transitions and Post-Acute Care, Chief Medical Executive, Chief Operating Officer, Chief Population Health Officer, Administrative Director, Hospital at Home, and all Hospital at Home physicians, nurses, and ancillary support departments to initiate, implement, and operationalize the program.
b) Collaborate and interface daily with all other health system departments and operational leaders to oversee clinical quality, process improvement, and implement recommendations for optimizing care standards.
c) Develop and review all policies and procedures for the Hospital at Home program, while cultivating all program growth and development.
d) Assist operational leadership in responding to and addressing clinically related patient concerns from the patient family or hospital perspective.
e) Participate in mentoring hospitalists, serving as a liaison to any requiring individual support, coaching, and/or redirection in keeping with established Hospital at Home performance expectations and behavioral standards.
f) Contribute to the strategic development and the operational and financial success of the program to promote high quality outcomes, continued growth, and financial performance.
g) Proactively identify and respond to opportunities, as well as any issues or concerns that arise, that impact the program.
h) Participate in the recruitment and new hire onboarding process for the program which could include conducting preliminary phone screening interviews, 1:1 interviews, and orientation sessions for new physicians.
i) Assume responsibility for ensuring the ethical practice of medicine within the program.
j) Directly supervise all Hospital at Home physicians, ensuring clinical, quality, and assigned administrative duties are performed regularly by performing regular clinical reviews, peer reviews and collaborating in the development of a key performance indicator dashboard.
k) Provide high quality, efficient, and cost-effective professional medical services to all patients, consulting with sub-specialists as appropriate to determine the appropriate course and level of care.
l) Meet daily with the program team to align operations, initiatives, and strategic goals.
m) Promote and participate in collaborative, interdisciplinary leadership meetings.
n) Respond to any urgent clinical queries or issues.
o) Responsible for the coordination and management of the physician call schedule.
p) Collaborate with the Hospital at Home team to ensure that departmental performance meets or exceeds standards described in medical staff rules and regulations, hospital bylaws, and departmental policies defined by CMS and other appropriate local and national standards.
q) Build and monitor enthusiasm, stability, teamwork and competence among program employees through supervision, individualized evaluation, counseling, training, and praise.
r) Ensure departmental policies are known, understood, and implemented by the entire team.
s) Monitor correctness and appropriateness of the department records, implementing corrective intervention as required in association with medical records and quality assurance mechanisms.
t) Establish and encourage physician participation in Hospital at Home program meetings.
u) Create and conduct forms and meetings to facilitate quality communication and problem solving.
v) Monitor patient census, adjusting resources to locations as appropriate; analyze, develop, or modify staffing models as appropriate.
w) Manage patient complaints in conjunction with the Harris Health System's patient relations and risk management.
x) Work directly with Harris Health System Physician Advisors on timely completion of appeals, case reviews, appropriate documentation, and queries.
y) Work directly with all Administrative Directors, Care Management, for timely management of patients for discharge to appropriate post-acute level of care.
z) Lead long length of stay meetings in conjunction with Administrative Directors, Care Management, when appropriate.
a) PHD: Doctor of Medicine - MD/DO Degree
Licenses & Certification:
a) Certificate: Board Certified Internal Medicine; Hold a valid Texas license to practice medicine and be registered as a physician in the state of Texas.
a) 3 Years of Experience: Patient navigation, care management, or any kind of direct service provision to patients in health care setting
a) Above average Verbal Communication (Heavy Public Contact)
b) Exceptional Verbal (Public Speaking)
c) Writing/ Correspondence
d) Writing/ Reports
a) Bilingual Skills (Preferred)
a) MS Word
b) MS PowerPoint
c) MS Excel
d) MS Outlook
Knowledge/ Skills/ Abilities:
b) Dictation/ Transcription
d) Medical Terms
f) On Call
Other Special Requirements
Other Requirements: You must have access to reliable transportation to travel to worksites throughout Harris County.