Operator Services Rep (Part-Time) - Flexible Shift
Harris Health is a nationally recognized health system comprising three teaching hospitals and an extensive network of ambulatory care centers serving the people of Harris County, Texas, since 1966. Staffed by the faculty, fellows and residents from two nationally ranked medical schools, Baylor College of Medicine and The University of Texas Health Science Center at Houston (UTHealth), Harris Health is the first healthcare system in Houston to receive the prestigious National Committee for Quality Assurance (NCQA) designation for its network of patient-centered medical homes.
Each year, Harris Health provides more than 1.8 million total outpatient visits through its more than 40 ambulatory care facilities. Additionally, Harris Health sees more than 177,000 emergency visits at its Level 1 and Level 3 trauma centers and 35,000 hospital admissions through its three hospitals: Ben Taub, LBJ and Quentin Mease.
Established by voter referendum to enhance the level of charity care available in the community, Harris Health System has often received national recognition for serving those in need and for its achievements in operational excellence, such as being named to the 2011, 2012, 2013 and 2014 Most Wired Hospitals lists by the American Hospital Association’s Hospitals & Health Networks magazine.
Additionally, Harris Health System is pleased that each of its three hospitals — Ben Taub, Lyndon B. Johnson and Quentin Mease — achieved Pathway to Excellence™ designation by the American Nurses Credentialing Center.
Skills / Requirements
Receives incoming phone calls for patient and general information, age, Codes and Condition calls. Responsible for reviewing hospital census provide phone number to patient room and proper transfer of caller. Properly direct and transfer of callers to specific departments and personnel of general information calls. Perform requested paging of personnel timely and accurately. Handles Codes and Condition calls timely and accurately per departmental procedures and HCHD policies.
Education/Specialized Training/Licensure: High School Diploma or GED
Work Experience (Years and Area): Minimum 6 months in customer service
Equipment Operated: Personal Computer
Above Average Verbal (Heavy Public Contact)
Writing /Composing - (Reports)
Strong Computer Skills, Analytical, Medical Terms, P.C., Typing 30 wpm, Word Proc
Work Schedule: Flexible
Excellent customer service skills, dependable, self-motivated, excellent communication skills, bilingual preferred. Must score minimum 80% on OPAC Customer Service Test.