Operator Services Rep
Skills / Requirements
Receives incoming phone calls for patient and general information, age, Codes and Condition calls. Responsible for reviewing hospital census provide phone number to patient room and proper transfer of caller. Properly direct and transfer of callers to specific departments and personnel of general information calls. Perform requested paging of personnel timely and accurately. Handles Codes and Condition calls timely and accurately per departmental procedures and Harris Health System policies.
Education/Specialized Training/Licensure: High School Diploma or GED
Work Experience: Minimum 6 months in customer service
Equipment Operated: Personal Computer
Above Average Verbal (Heavy Public Contact)
Writing /Composing (Reports)
Other Skills: Strong Computer Skills, Analytical
Work Schedule: Flexible
Other Requirements: Excellent customer service skills, dependable, self-motivated, excellent communication skills, bilingual preferred. Must score minimum 80% on OPAC Customer Service Test.