Operator Services Rep
Harris Health System is the public healthcare safety-net provider established in 1966 to serve the residents of Harris County, Texas. As an essential healthcare system, Harris Health champions better health for the entire community, with a focus on low-income uninsured and underinsured patients, through acute and primary care, wellness, disease management and population health services. Ben Taub Hospital (Level 1 Trauma Center) and Lyndon B. Johnson Hospital (Level 3 Trauma Center) anchor Harris Health’s robust network of 39 clinics, health centers, specialty locations and virtual (telemedicine) technology. Harris Health is among an elite list of health systems in the U.S. achieving Magnet® nursing excellence designation for its hospitals, the prestigious National Committee for Quality Assurance designation for its patient-centered clinics and health centers and its strong partnership with nationally recognized physician faculty, residents and researchers from Baylor College of Medicine; McGovern Medical School at The University of Texas Health Science Center at Houston (UTHealth); The University of Texas MD Anderson Cancer Center; and the Tilman J. Fertitta Family College of Medicine at the University of Houston.
Skills / Requirements
Receives incoming phone calls for patient and general information, age, Codes and Condition calls. Responsible for reviewing hospital census provide phone number to patient room and proper transfer of caller. Properly direct and transfer of callers to specific departments and personnel of general information calls. Perform requested paging of personnel timely and accurately. Handles Codes and Condition calls timely and accurately per departmental procedures and Harris Health System policies.
Education/Specialized Training/Licensure: High School Diploma or GED
Work Experience: Minimum 6 months in customer service
Equipment Operated: Personal Computer
Above Average Verbal (Heavy Public Contact)
Writing /Composing (Reports)
Other Skills: Strong Computer Skills, Analytical
Work Schedule: Flexible
Other Requirements: Excellent customer service skills, dependable, self-motivated, excellent communication skills, bilingual preferred. Must score minimum 80% on OPAC Customer Service Test.