PAS Customer Service Rep
Job Description
At Harris Health System, we champion better health for our patients, their families and our community, by connecting them to an integrated healthcare system that provides high-quality healthcare. Harris Health focuses on the delivery of primary care, wellness and prevention services to the residents of Harris County, Texas, through its extensive network of inpatient and outpatient facilities. Harris Health is a proud recipient of the prestigious National Committee for Quality Assurance designation for its patient-centered medical homes. Harris Health's medical faculty and residents are provided by its nationally recognized medical school partners: Baylor College of Medicine; McGovern Medical School at The University of Texas Health Science Center at Houston (UTHealth); and The University of Texas MD Anderson Cancer Center.
Skills / Requirements
Job Summary
Reduces accounts receivable by assisting patients with billing, collection and eligibility questions and bringing resolution to the issues. Also, establishes acceptable payment plans and counsels patients and families on patient liability. Provides customer service by answering telephone calls and mail regarding patient account status, and may meet with patients and families to resolve billing issues.
Minimum Qualifications
Education:
High school diploma or GED
Associates Bus. degree or Healthcare Business preferred
Work Experience: One (1) year of Healthcare Business office experience, Medical Accounts Receivable or Insurance Claims experience
Communication Skills: Above Average Verbal (Heavy Public Contact), Writing /Correspondence
Language Skills: Bilingual/ Spanish preferred
Proficiencies: P.C., Typing 45 WPM
Job Attributes
Work Schedule: Flexible
Other Requirements: Must be able to interact successfully in a culturally diverse environment.
Application Instructions
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