Patient Account Rep
Harris Health is a nationally recognized health system comprising three teaching hospitals and an extensive network of ambulatory care centers serving the people of Harris County, Texas, since 1966. Staffed by the faculty, fellows and residents from two nationally ranked medical schools, Baylor College of Medicine and The University of Texas Health Science Center at Houston (UTHealth), Harris Health is the first healthcare system in Houston to receive the prestigious National Committee for Quality Assurance (NCQA) designation for its network of patient-centered medical homes.
Each year, Harris Health provides more than 1.8 million total outpatient visits through its more than 40 ambulatory care facilities. Additionally, Harris Health sees more than 177,000 emergency visits at its Level 1 and Level 3 trauma centers and 35,000 hospital admissions through its three hospitals: Ben Taub, LBJ and Quentin Mease.
Established by voter referendum to enhance the level of charity care available in the community, Harris Health System has often received national recognition for serving those in need and for its achievements in operational excellence, such as being named to the 2011, 2012, 2013 and 2014 Most Wired Hospitals lists by the American Hospital Association’s Hospitals & Health Networks magazine.
Additionally, Harris Health System is pleased that each of its three hospitals — Ben Taub, Lyndon B. Johnson and Quentin Mease — achieved Pathway to Excellence™ designation by the American Nurses Credentialing Center.
Skills / Requirements
Performs job functions related to bad debt collections, billing, follow up, payment posting, refunds and credit balances. Works on billing claims, collection agency invoices and charges, payments, insurance follow up, Medicare and Medicaid processes, liens, attorney requests, refunds and credit balance reports. Ensures payments and other Revenue Cycle operations meet contract, governmental, and reimbursement guidelines. Assists management with daily operations in billing and collections of patient accounts, payment posting, bad debt agencies, and following up on payors.
Education/Specialized Training/Licensure: High school diploma or GED. Post high school education preferred, particularly in accounting and information systems.
Work Experience (Years and Area): Two (2) years experience in healthcare business, financials or patient accounts.
Management Experience (Years and Area): N/A
Equipment Operated: Basic PC, Typing, and 10-key by touch
Communication Skills: Above Average Verbal (Heavy Public Contact)
Writing /Composing: Correspondence/Reports
Other Skills: Typing 25 WPM
WORK SCHEDULE: Flexible
OTHER REQUIREMENTS: Basic knowledge of accounting and knowledge of government (Federal and State) payment methodologies. Ability to work independent and resolve accounts with little or no direction. Must be able to analyze an account for proper payment adjudication and be able to appeal when applicable. Must be able to interact successfully in a culturally diverse environment.