Job Description

Harris Health is a nationally recognized health system comprising three teaching hospitals and an extensive network of ambulatory care centers serving the people of Harris County, Texas, since 1966.  Staffed by the faculty, fellows and residents from two nationally ranked medical schools, Baylor College of Medicine and The University of Texas Health Science Center at Houston (UTHealth), Harris Health is the first healthcare system in Houston to receive the prestigious National Committee for Quality Assurance (NCQA) designation for its network of patient-centered medical homes.

Each year, Harris Health provides more than 1.8 million total outpatient visits through its more than 40 ambulatory care facilities.  Additionally, Harris Health sees more than 177,000 emergency visits at its Level 1 and Level 3 trauma centers and 35,000 hospital admissions through its three hospitals: Ben Taub, LBJ and Quentin Mease.

Established by voter referendum to enhance the level of charity care available in the community, Harris Health System has often received national recognition for serving those in need and for its achievements in operational excellence, such as being named to the 2011, 2012, 2013 and 2014 Most Wired Hospitals lists by the American Hospital Association’s Hospitals & Health Networks magazine.

Additionally, Harris Health System is pleased that each of its three hospitals — Ben Taub, Lyndon B. Johnson and Quentin Mease — achieved Pathway to Excellence™ designation by the American Nurses Credentialing Center.

Skills / Requirements

Support and maintain patient satisfaction and patient/customer relations databases and provide analytic services for decision making and operational performance analysis. Develop reporting methods that foster the creation and implementation of improvement action planning. Partner with director and project managers to identify enhancements that will improve efficiencies and patient experience results.

Education/Specialized Training/Licensure: Bachelor's Degree in Business Administration, Information Systems or related field.

Work Experience (Years and Area): 2 years of experience in in a health care or related setting with exposure to patient satisfaction and complaint tracking preferred.

Management Experience (Years and Area): No

Equipment Operated: PC Microsoft office, Extensive knowledge in excel, access. Contract and project management experience.

SPECIAL REQUIREMENTS: (Check Applicable Areas)
Communication Skills:
Above Average Verbal (Heavy Public Contact)

Bilingual Skills Required: No
Writing /Composing Yes (Correspondence Yes/ Reports Yes)

Other Skills:
Analytical, Mathematics, Research, Statistical, P.C., MS Word, MS Excel MS Access

Advanced Education:
Bachelor's Degree Major: Business Administration, Information Systems or related field.

Work Schedule: Flexible

Other Requirements: Ability to plan, prioritize and organize work schedule, communicate status of assigned projects and work in a team environment. The capability to maintain relationships with contracted vendors and interpret data adapting to data collection methodologies.

Application Instructions

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