Performance Improvement Specialist
Harris Health is a nationally recognized health system comprising three teaching hospitals and an extensive network of ambulatory care centers serving the people of Harris County, Texas, since 1966. Staffed by the faculty, fellows and residents from two nationally ranked medical schools, Baylor College of Medicine and The University of Texas Health Science Center at Houston (UTHealth), Harris Health is the first healthcare system in Houston to receive the prestigious National Committee for Quality Assurance (NCQA) designation for its network of patient-centered medical homes.
Each year, Harris Health provides more than 1.8 million total outpatient visits through its more than 40 ambulatory care facilities. Additionally, Harris Health sees more than 177,000 emergency visits at its Level 1 and Level 3 trauma centers and 35,000 hospital admissions through its two hospitals: Ben Taub and LBJ.
Established by voter referendum to enhance the level of charity care available in the community, Harris Health System has often received national recognition for serving those in need and for its achievements in operational excellence, such as being named to the 2011, 2012, 2013 and 2014 Most Wired Hospitals lists by the American Hospital Association’s Hospitals & Health Networks magazine.
Additionally, Harris Health System is pleased that each of its hospitals — Ben Taub and Lyndon B. Johnson — achieved Pathway to Excellence™ designation by the American Nurses Credentialing Center.
Skills / Requirements
The Performance Improvement Specialist works closely with the Vice President of Operations to support the daily needs of the organization from an operational, project management, strategic initiative and analytical capacity.. Responsible for facilitating activities, communication and support on behalf of the Vice President of Operations; serves in a secondary support capacity for Emergency Management and coordination of various activities in conjunction with the executive administration team. Supports in the development of Metrics, assessment of data analytics and project implementation. At the discretion of Senior Leadership, assumes responsibility in supporting process improvement planning and direction, best practice development. Presents, facilitates, and leads assigned process improvement events using methods of culture appropriate team building, data gathering and analysis, problem solving and project management. Provides operational assistance and resources to support Pavilion and System led projects and initiatives. Must be proficient in utilizing data analytic tools to analyze operational data and must have the ability to navigate Epic reporting; affectingly communicates recommendations to Sr. Management. Identifies as a professional who supports the Harris Health System Vision, Mission and Policy statements, and regulatory/professional standards. Supports the organization's journey to a Higher Reliability Organization.
Degrees: Masters Degree in Hospital Administration/ Business Administration required; with an emphasis on healthcare (preferred).
Work Experience: Five (5) years of work experience with hospital operations and analytics with a proven track record of metrics development, coaching and leading initiatives. Experiences with leading and supporting Performance Improvement initiatives. Expert in MS Office components including Word, Excel, Visio, Tableau, designing reports and developing executive level presentations. Experience with SharePoint and Epic required.
Management Experience: One (1) management experience of lead supervisory experience
Above Average Verbal (Heavy Public Contact)
Exceptional Verbal (e.g., Public Speaking);
Writing - Correspondence/Reports
Proficiencies: MS Access, MS Excel, MS PowerPoint, MS Word, Personal Computer, Typing
Knowledge/ Skills/ Abilities: Analytical, Medical Terminology, Research
Work Schedule: Flexible
Other Requirements: Healthcare Operations management, project management and Epic experience required. Experience with change management preferred. Black Belt in Lean six-sigma from recognized certification agency preferred.