Job Description

At Harris Health System, we champion better health for our patients, their families and our community, by connecting them to an integrated healthcare system that provides high-quality healthcare. Harris Health focuses on the delivery of primary care, wellness and prevention services to the residents of Harris County, Texas, through its extensive network of inpatient and outpatient facilities. Harris Health is a proud recipient of the prestigious National Committee for Quality Assurance designation for its patient-centered medical homes. Harris Health's medical faculty and residents are provided by its nationally recognized medical school partners: Baylor College of Medicine; McGovern Medical School at The University of Texas Health Science Center at Houston (UTHealth); and The University of Texas MD Anderson Cancer Center.

Skills / Requirements

JOB SUMMARY:
Concierge will serve as the ambassador to the campus site assisting patients and visitors with a myriad of needs from point of entry to point of exit. Primary responsibilities will include: wayfinding/facility directions; providing patient information; assisting with internal/external transportation needs; troubleshooting questions, concerns and/or issues; training and mentoring assigned volunteers; maintaining desk resources and departmental manuals; as well as other duties as assigned. Concierge will be cross-trained in various areas to ensure continuity and quality of service.


MINIMUM QUALIFICATIONS:   

1.  Education/Specialized Training/Licensure:  Bachelor's Degree or equivalent experience, Customer service experience, bilingual (English/Spanish preferred)
2.  Work Experience (Years and Area): 2+ years customer service, healthcare, or hospitality experience or combination of all three.
3.  Management Experience (Years and Area):  None needed    
4.  Equipment Operated: PC, multi-line phones, fax (basic office equip)

SPECIAL REQUIREMENTS:   
1. Communication Skills:
Above Average Verbal (Heavy Public Contract)
Exceptional Verbal (e.g., Public Speaking)
Bilingual Skills Required?   Yes     Languages: Spanish
Writing /Composing: Correspondence / Reports

2.  Other Skills:  P.C., MS Word, MS Excel, MS PowerPoint

3.  Advanced Education:

Advance Training Specialty:  Customer Service, concierge, hospitality type experience and training, experience in program development.  Hospital experience preferred.

Bachelor's Degree Major:  Applicable Degree or experience in lieu of degree    

4.  Work Schedule:   Weekends, Holidays, Flexible

5.  Other Requirements: Healthcare experience preferred.  Great Customer Service Skills

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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