Quality Manager RN
Harris Health is a nationally recognized health system comprising three teaching hospitals and an extensive network of ambulatory care centers serving the people of Harris County, Texas, since 1966. Staffed by the faculty, fellows and residents from two nationally ranked medical schools, Baylor College of Medicine and The University of Texas Health Science Center at Houston (UTHealth), Harris Health is the first healthcare system in Houston to receive the prestigious National Committee for Quality Assurance (NCQA) designation for its network of patient-centered medical homes.
Each year, Harris Health provides more than 1.8 million total outpatient visits through its more than 40 ambulatory care facilities. Additionally, Harris Health sees more than 177,000 emergency visits at its Level 1 and Level 3 trauma centers and 35,000 hospital admissions through its three hospitals: Ben Taub, LBJ and Quentin Mease.
Established by voter referendum to enhance the level of charity care available in the community, Harris Health System has often received national recognition for serving those in need and for its achievements in operational excellence, such as being named to the 2011, 2012, 2013 and 2014 Most Wired Hospitals lists by the American Hospital Association’s Hospitals & Health Networks magazine.
Additionally, Harris Health System is pleased that each of its three hospitals — Ben Taub, Lyndon B. Johnson and Quentin Mease — achieved Pathway to Excellence™ designation by the American Nurses Credentialing Center.
Skills / Requirements
Responsible for providing effective leadership and program direction to the quality resource management division of the Quality Management Services Department. Provides for the development, coordination and integration of both the quality and utilization management activities within the pavilion. Acts as an information resource for committees and departments. Works with all Medical Staff Services, Nursing and Allied Health and/or Support services to ensure successful resolution and outcome. Assures that an effective educational program exist within the division that will demonstrate professional competency. Skilled in a leading a diverse group of individuals performing a variety of functions. Serves as a change agent.
Education/Specialized Training/Licensure: Registered Nurse
Work Experience (Years and Area): Five (5) years clinical experience with at least three (3) in hospital related quality assessment and performance improvement program development inclusive of medical staff performance improvement. Two (2) years in utilization management.
Management Experience (Years and Area): Three (3) years management experience preferably in a clinical setting. Minimum staff compilation. Not less than 6 professionals and other supportive staff.
Equipment Operated: Personal Computer, Fax Machine, Xerox Machine, Window Based Program (i.e. MS Word, Excel, etc).
Communication Skills: Exceptional Verbal (e.g., Public Speaking), Writing /Composing, (Correspondence/ Reports)
Other Skills: Analytical, Design, Mathematics, Research, Statistical, Typing wpm 35-40 Word Processing, P.C.
Work Schedule: Travel, On Call
Other Requirements: May require extended hours in addition to weekend/holidays for special projects. Team player. Ability to plan, organize and successfully implement programs that will not only maintain compliance with established standards but improve systems and/or processes. Working knowledge of externally mandated Quality Management program requirements (state and federal; JCAHO; regulatory and licensing agencies etc). Demonstrated leadership ability. Proven ability to manage complex information and situations successfully.