Job Description

Job ID
CHC - Northwest Campus
Hiring Range:
Annual Minimum to Midpoint:
Full/Part Time

About Us

Community Health Choice, Inc. (Community) is a non-profit Health Maintenance Organization (HMO) licensed by the Texas Department of Insurance. Through its network of more than 10,000 providers and 70 hospitals, Community serves over 260,000 Members with the following programs:

• Medicaid State of Texas Access Reform (STAR) program for low-income children and pregnant women

• Children’s Health Insurance Program (CHIP) for the children of low-income parents, which includes CHIP Perinatal benefits for unborn children of pregnant women who do not qualify for Medicaid STAR

• Health Insurance Marketplace Plans that offer individual health coverage that includes preventive care, emergency services, prescription drugs, and hospitalization available to all, regardless of pre-existing conditions.

Improving Members' experiences is at the heart of every Community position. We strive every day to make sure that our Members have access to the high-quality health care they need and deserve.

Community is accredited by URAC for its health plan operations. We offer care management programs for asthma, diabetes, and high-risk pregnancy. An affiliate of the Harris Health System (Harris Health), Community is financially self-sufficient and receives no financial support from Harris Health or from Harris County taxpayers.

Job Profile

The Senior Manager, Learning and Development position requires proven ability to successfully manage a dynamic team for training, quality and process improvement yielding in positive results for the Member Services department. This manager will evaluate current processes, training plans, and quality initiatives and develop a strategic plan for improvement to include IT and business stakeholders, identifying necessary technology, and/or leveraging existing technology, streamlining current work processes and eliminating redundancy and testing all changes requests prior to implementation to reduce and/or eliminate delays in deliverables. Provide leadership, mentoring, and continuous improvement in learning methodologies and improvement strategies. The Manager will be responsible for supporting the design, development, implementation and analysis of operational changes and outcomes. Develop and manage a team that maintains positive relationships within the organization to create and deploy various learning strategies to develop technical and soft skills throughout the department.


  • Bachelor Degree Instructional Design, Communication, Business, or related field.
  • Five years of experience as an instructional designer with supervision/project management over training and/or quality department.
  • Three years supervisory and/or project management experience.


  • Writing /Composing, Correspondence /Reports
  • Analytical, Design,MS Word, MS Excel

Benefits and EEOC

Community employees’ benefits are provided by Harris Health. These benefits are designed to provide you with flexibility and choices in meeting your specific needs.

Community is an Equal Opportunity Employer.

Job Category


Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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