Job Description

Harris Health is a nationally recognized health system comprising three teaching hospitals and an extensive network of ambulatory care centers serving the people of Harris County, Texas, since 1966.  Staffed by the faculty, fellows and residents from two nationally ranked medical schools, Baylor College of Medicine and The University of Texas Health Science Center at Houston (UTHealth), Harris Health is the first healthcare system in Houston to receive the prestigious National Committee for Quality Assurance (NCQA) designation for its network of patient-centered medical homes.

Each year, Harris Health provides more than 1.8 million total outpatient visits through its more than 40 ambulatory care facilities.  Additionally, Harris Health sees more than 177,000 emergency visits at its Level 1 and Level 3 trauma centers and 35,000 hospital admissions through its three hospitals: Ben Taub, LBJ and Quentin Mease.

Established by voter referendum to enhance the level of charity care available in the community, Harris Health System has often received national recognition for serving those in need and for its achievements in operational excellence, such as being named to the 2011, 2012, 2013 and 2014 Most Wired Hospitals lists by the American Hospital Association’s Hospitals & Health Networks magazine.

Additionally, Harris Health System is pleased that each of its three hospitals — Ben Taub, Lyndon B. Johnson and Quentin Mease — achieved Pathway to Excellence™ designation by the American Nurses Credentialing Center.

Skills / Requirements

JOB SUMMARY: Verifies patient and guarantor demographic and employer information. Confirm that the dates of service are within the effective period for coverage. Ensures account is updated with correct financial class and patient class. Post complete and concise memos to A/R and ensures all data is keyed correctly in INVU. Reviews and documents all incoming insurance correspondence. Responsible for the collection of lien receivables, ensuring payments meet settlement guidelines. Works with patients, attorneys, auto carriers, as well as insurance providers through written correspondence and phone calls for the collection of moneys. Analyzes billing documents and remittance denials to check for errors. Responsible for account maintenance; calculating and keying contractual adjustments, obtaining and updating information, analyzing and evaluating all payments, etc. Responsible for negotiating and settling all lien accounts.

MINIMUM QUALIFICATIONS:
1. Education/Specialized Training/Licensure: High school diploma or GED
2. Work Experience (Years and Area): 4 years collection experience in medical setting or equivalency, must have collection agency experience and bad debt collections.
3. Management Experience (Years and Area): N/A
4. Equipment Operated: Must have PC, and basic skills on MS Excel, Word, and Outlook, 10-key by touch

SPECIAL REQUIREMENTS:
1. Communication Skills:
Above Average Verbal (Heavy Public Contact)
Bilingual Skills Required: No
Writing /Composing (Correspondence/Reports)

2. Other Skills:
Internet, Medical Terms, P.C., Typing (4500 KS)

3. Work Schedule: Flexible

4. Other Requirements: Basic knowledge of accounting and knowledge of government (Federal and State) payment methodologies. Ability to work independent and resolve accounts with little or no direction, handle stressful situations. Strong knowledge of the lien statute. Effective verbal and written skills and excellent people skills. Ability to maintain and log data accordingly. Must be able to interact successfully in a culturally diverse environment.

Application Instructions

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