Job Description

Community Health Choice, Inc. (Community) is a non-profit managed care organization (MCO), licensed by the Texas Department of Insurance. Through its network of more than 10,000 providers and 94 hospitals, Community serves over 400,000 Members with the following programs:

* Medicaid State of Texas Access Reform (STAR) program for low-income children and pregnant women

* Children’s Health Insurance Program (CHIP) for the children of low-income parents, which includes CHIP Perinatal benefits for unborn children of pregnant women who do not qualify for Medicaid STAR

* Health Insurance Marketplace Plans that offer individual health coverage that includes preventive care, emergency services, prescription drugs, and hospitalization available to all, regardless of pre-existing conditions.

* Community Health Choice (HMO D-SNP), a Medicare Advantage Dual Special Needs plan for people with both Medicare and Medicaid that combines Medicare Part A and Part B benefits, Medicare Part D prescription drug coverage, and Medicaid benefits with additional health benefits like dental, vision, transportation, and more.

Improving Members' experiences is at the heart of every Community position. We strive every day to make sure that our Members have access to the high-quality health care they need and deserve.

Community is accredited by URAC for its health plan operations. We offer care management programs for asthma, diabetes, and high-risk pregnancy. An affiliate of the Harris Health System (Harris Health), Community is financially self-sufficient and receives no financial support from Harris Health or from Harris County taxpayers.

Skills / Requirements


The Sr. Director, Total Rewards and HR Operations is responsible for the strategic leadership and direction of the Total Rewards, HR Operations, and People Analytics functions at Community. Partners closely with the Chief Human Resources and Administrative Officer on providing Compensation information and periodic reports to the Governance Committee. Lead all compensation programs, Executive and General, as well as the HR Operations team, People Analytics capabilities. Provide timely and appropriate coaching and feedback and is a role model to team members. Create a work environment that fosters respect, positive morale, and high employee engagement. Consistently maintain a level of communication and execution aligned with the core values and mission of the market. Reports to the Chief Human Resources Officer/Administrative Officer.


  • Executive Leadership, Partnership and Direction:
  • Demonstrate an inclusive leadership style with an emphasis on results and developing high performing team members.
  • Consistently provide leadership and direction to all staff on direct and indirect responsibilities to help Community achieves its overall mission and overall business goals through a deep understanding Community's priorities: Profitable Growth, Affordability, Sustainability and Employee Empowerment.
  • Partner with the President and CEO and the Chief Human Resources and Administrative Officer on key initiatives and critical decision points for all Total Rewards initiatives.
  • Provide Total Rewards overview to the Governance Committee and Board of Directors as directed by the President and CEO and/or the Chief Human Resources and Administrative Officer.
  • Total Rewards Design and Execution:
  • Design and implement effective and growth based Executive Compensation, General Compensation and Managed Care Sales Incentive Plans and Programs to ensure that Community remains competitive in the labor market for retain and attract top talent.
  • Ensure immediate and long-term compensation plans are aligned with the strategic plan of the organization and tied to individual performance.
  • Continuously optimize compensation and benefit initiatives (in partnership with Harris Health) that are aligned to increased employee engagement and overall satisfaction of health and wellness offering.
  • Partner with the Chief Human Resources and Administrative Officer to establish yearly compensable and execution efforts for Community's Annual Focal Point Review Process.
  • Develop and lead strategies to create and maintain job structures and families for all position in Community. Create direct link with all succession planning and career development initiatives, where applicable.
  • Benchmark activities across all areas of rewards to elevate our understanding of our compensation competitiveness and evolve it over time to meet the changing landscape of Total Rewards.
  • Influence stakeholders with competing priorities and differences of opinion towards a common goal and solution, enabling decision making and a plan for execution.
  • Partner with our Finance and Growth/Sales teams on annual compensation planning and budget process.
  • Forecast and propose a long-term compensation and equity strategy roadmap that is competitive in the marketplace while keeping in mind Community's yearly budget guidelines.
  • HR Systems and Analytics
  • Lead all efforts current efforts to effectively maintain the HRMS and any future new systems implementations or upgrades.
  • Set vision and strategy for HR Analytics discipline including research and analyses on a broad spectrum of employee issues: diversity, retention, compensation, leadership development, learning and development and other key areas.
  • Lead all HR data set initiatives and establish guidelines to include the monthly HR Dashboards and another ad hoc or formal HR reporting requirements.
  • Establish and lead a full scale HR Service Center for all Community employees.
  • Drive employee data literacy in all levels of leadership.


  • 10+ years experience in Compensation and/or Total Rewards leadership; preferably in companies that have 500+ employees.
  • Certified Compensation Professional (CCP) required. SHRM-SCP or SHRM-CP preferred. Certified Benefits Professional (CBP) preferred.
  • Experience developing innovative compensation, wellness and benefit plans, and working with the Compensation Committee of the Board of Directors to gain agreement.
  • 7+ years experience in leading HR Operations to include a HR Service Center and a company's HRMS.


  • Data-driven with a strong ability to analyze data, turning data into insights, and action plans aligned with company goals.
  • Excellent problem-solving capabilities and judgment; ability to make sound decisions independently; solutions-oriented.
  • Ability to anticipate market trends, "see around corners", and take proactive steps to mitigate risk and/or maximize opportunities.
  • Strong analytical and project management skills, proven ability to design and communicate clear processes, and a detail-oriented yet flexible approach to problem solving.
  • Impeccable discretion when handling sensitive and confidential information.
  • An empathetic leader, skilled at continuously raising the talent bar.
  • Strong bias for action and not afraid to "roll up your sleeves".

Application Instructions

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