Sr Mgr Patient Access
Harris Health is a nationally recognized health system comprising three teaching hospitals and an extensive network of ambulatory care centers serving the people of Harris County, Texas, since 1966. Staffed by the faculty, fellows and residents from two nationally ranked medical schools, Baylor College of Medicine and The University of Texas Health Science Center at Houston (UTHealth), Harris Health is the first healthcare system in Houston to receive the prestigious National Committee for Quality Assurance (NCQA) designation for its network of patient-centered medical homes.
Each year, Harris Health provides more than 1.8 million total outpatient visits through its more than 40 ambulatory care facilities. Additionally, Harris Health sees more than 177,000 emergency visits at its Level 1 and Level 3 trauma centers and 35,000 hospital admissions through its three hospitals: Ben Taub, LBJ and Quentin Mease.
Established by voter referendum to enhance the level of charity care available in the community, Harris Health System has often received national recognition for serving those in need and for its achievements in operational excellence, such as being named to the 2011, 2012, 2013 and 2014 Most Wired Hospitals lists by the American Hospital Association’s Hospitals & Health Networks magazine.
Additionally, Harris Health System is pleased that each of its three hospitals — Ben Taub, Lyndon B. Johnson and Quentin Mease — achieved Pathway to Excellence™ designation by the American Nurses Credentialing Center.
Skills / Requirements
Provides day to day oversight for 7+ Ambulatory Clinic Services, CHP Clinic registration activities as directed by the Director of Patient Access. Provides support and coaching to 7 supervisors and managers. Responsible for the creation and implementation of processes and polices related to the Patient Access functions of registration, scheduling and cash collections in the ACS CHP Clinics while ensuring that all Service First standards are applied consistently. Maintains knowledge base of current government and non-government healthcare compliance requirements, ensuring Harris Health System remains compliant with requirements. Collaborates with ambulatory leadership to ensure efficient processes are in place to support patient care functions in the CHP Clinics. Also ensures that revenue impacting issues related to registration are fully investigated and resolved. This position is also responsible for the constant re-evaluation of current processes and potential for improvement.
1. Education/Specialized Training/Licensure: Associate's degree in Business, Healthcare or related field, or 2 years of related equivalent experience required.
2. Work Experience (Years and Area): Four (4) or more years of experience in a Patient Acces related environment.
3. Management Experience (Years and Area): Three (3) years managerial experience.
4. Equipment Operated: PC, General Office Equipment
1. Communication Skills:
Above Average Verbal - Heavy Public Contract
Exceptional Verbal (e.g., Public Speaking)
Writing/composing correspondence & Reports
2. Other Skills:
3. Advanced Education:
Advance Training Specialty: Associate's Degree in Business, Healthcare or related field.
4. Work Schedule: Flexible & Travel