Sr Ops Mgr, ACS Virtual Care
Harris Health is a nationally recognized health system comprising three teaching hospitals and an extensive network of ambulatory care centers serving the people of Harris County, Texas, since 1966. Staffed by the faculty, fellows and residents from two nationally ranked medical schools, Baylor College of Medicine and The University of Texas Health Science Center at Houston (UTHealth), Harris Health is the first healthcare system in Houston to receive the prestigious National Committee for Quality Assurance (NCQA) designation for its network of patient-centered medical homes.
Each year, Harris Health provides more than 1.8 million total outpatient visits through its more than 40 ambulatory care facilities. Additionally, Harris Health sees more than 177,000 emergency visits at its Level 1 and Level 3 trauma centers and 35,000 hospital admissions through its three hospitals: Ben Taub, LBJ and Quentin Mease.
Established by voter referendum to enhance the level of charity care available in the community, Harris Health System has often received national recognition for serving those in need and for its achievements in operational excellence, such as being named to the 2011, 2012, 2013 and 2014 Most Wired Hospitals lists by the American Hospital Association’s Hospitals & Health Networks magazine.
Additionally, Harris Health System is pleased that each of its three hospitals — Ben Taub, Lyndon B. Johnson and Quentin Mease — achieved Pathway to Excellence™ designation by the American Nurses Credentialing Center.
Skills / Requirements
Accountable for directing the virtual care operations of all Ambulatory Care Centers within Harris Health System. Responsible for implementing and monitoring current and new virtual care programs, uncovering issues and resolving them and educating staff and providers on processes and procedure. Accountable to assigned goals with regard to volume, patient experience and new program use case development.
This position provides oversight of at least 3 or more of the operational scope criteria defined below:
Compliance and Regulatory Guidelines
Systematic Quality and Process Improvement Metrics for Telehealth
Professional Standards and Best Practices for Providers and Staff
Education Materials for Patients
Degrees: BA/BS Degree required; MBA/MHA preferred
Work Experience: Four (4) years administrative experience in a health care setting
Above Average Verbal (Heavy Public Contact)
Writing /Correspondence '
Proficiencies: MS Word, P.C.
Knowledge/ Skills/ Abilities: Analytical, Research, Statistical
Work Schedule: Flexible, On-Call
Other Requirements: '
Skill in analyzing situations accurately and taking effective action.
Skill in establishing and maintaining effective working relationships with employees, policy-making bodies, third-party payers, patients and the public.
Skill in organizing work, delegating and achieving goals and objectives.
Skill in exercising judgment and discretion in developing, applying, interpreting and coordinating departmental policies and procedures.