Harris Health is a nationally recognized health system comprising three teaching hospitals and an extensive network of ambulatory care centers serving the people of Harris County, Texas, since 1966. Staffed by the faculty, fellows and residents from two nationally ranked medical schools, Baylor College of Medicine and The University of Texas Health Science Center at Houston (UTHealth), Harris Health is the first healthcare system in Houston to receive the prestigious National Committee for Quality Assurance (NCQA) designation for its network of patient-centered medical homes.
Each year, Harris Health provides more than 1.8 million total outpatient visits through its more than 40 ambulatory care facilities. Additionally, Harris Health sees more than 177,000 emergency visits at its Level 1 and Level 3 trauma centers and 35,000 hospital admissions through its two hospitals: Ben Taub and LBJ.
Established by voter referendum to enhance the level of charity care available in the community, Harris Health System has often received national recognition for serving those in need and for its achievements in operational excellence, such as being named to the 2011, 2012, 2013 and 2014 Most Wired Hospitals lists by the American Hospital Association’s Hospitals & Health Networks magazine.
Additionally, Harris Health System is pleased that each of its hospitals — Ben Taub and Lyndon B. Johnson — achieved Pathway to Excellence™ designation by the American Nurses Credentialing Center.
Skills / Requirements
Concierge will serve as the ambassador to the campus site assisting patients and visitors with a myriad of needs from point of entry to point of exit. Primary responsibilities will include: wayfinding/facility directions; providing patient information; assisting with internal/external transportation needs; troubleshooting questions, concerns and/or issues; training and mentoring assigned volunteers; maintaining desk resources and departmental manuals; as well as other duties as assigned. Concierge will be cross-trained in various areas to ensure continuity and quality of service.
1. Education/Specialized Training/Licensure: Bachelor's Degree or equivalent experience, Customer service experience, bilingual (English/Spanish preferred)
2. Work Experience (Years and Area): 2+ years customer service, healthcare, or hospitality experience or combination of all three.
3. Management Experience (Years and Area): None needed
4. Equipment Operated: PC, multi-line phones, fax (basic office equip)
1. Communication Skills:
Above Average Verbal (Heavy Public Contract)
Exceptional Verbal (e.g., Public Speaking)
Bilingual Skills Required? Yes Languages: Spanish
Writing /Composing: Correspondence / Reports
2. Other Skills: P.C., MS Word, MS Excel, MS PowerPoint
3. Advanced Education:
Advance Training Specialty: Customer Service, concierge, hospitality type experience and training, experience in program development. Hospital experience preferred.
Bachelor's Degree Major: Applicable Degree or experience in lieu of degree
4. Work Schedule: Weekends, Holidays, Flexible
5. Other Requirements: Healthcare experience preferred. Great Customer Service Skills
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Job Status: Part Time
Job Reference #: 165489