Job Description

 

Harris Health System is the public healthcare safety-net provider established in 1966 to serve the residents of Harris County, Texas. As an essential healthcare system, Harris Health champions better health for the entire community, with a focus on low-income uninsured and underinsured patients, through acute and primary care, wellness, disease management and population health services. Ben Taub Hospital (Level 1 Trauma Center) and Lyndon B. Johnson Hospital (Level 3 Trauma Center) anchor Harris Health’s robust network of 39 clinics, health centers, specialty locations and virtual (telemedicine) technology. Harris Health is among an elite list of health systems in the U.S. achieving Magnet® nursing excellence designation for its hospitals, the prestigious National Committee for Quality Assurance designation for its patient-centered clinics and health centers and its strong partnership with nationally recognized physician faculty, residents and researchers from Baylor College of Medicine; McGovern Medical School at The University of Texas Health Science Center at Houston (UTHealth); The University of Texas MD Anderson Cancer Center; and the Tilman J. Fertitta Family College of Medicine at the University of Houston.

Skills / Requirements

JOB SUMMARY:
Concierge will serve as the ambassador to the campus site assisting patients and visitors with a myriad of needs from point of entry to point of exit. Primary responsibilities will include: wayfinding/facility directions; providing patient information; assisting with internal/external transportation needs; troubleshooting questions, concerns and/or issues; training and mentoring assigned volunteers; maintaining desk resources and departmental manuals; as well as other duties as assigned. Concierge will be cross-trained in various areas to ensure continuity and quality of service.


MINIMUM QUALIFICATIONS:

1. Education/Specialized Training/Licensure: Bachelor's Degree or equivalent experience, Customer service experience, bilingual (English/Spanish preferred)
2. Work Experience (Years and Area): 2+ years customer service, healthcare, or hospitality experience or combination of all three.
3. Management Experience (Years and Area): None needed

4. Equipment Operated: PC, multi-line phones, fax (basic office equip)

SPECIAL REQUIREMENTS:
1. Communication Skills:
Above Average Verbal (Heavy Public Contract)
Exceptional Verbal (e.g., Public Speaking)
Bilingual Skills Required? Yes Languages: Spanish
Writing /Composing: Correspondence / Reports

2. Other Skills: P.C., MS Word, MS Excel, MS PowerPoint

3. Advanced Education:

Advance Training Specialty: Customer Service, concierge, hospitality type experience and training, experience in program development. Hospital experience preferred.

Bachelor's Degree Major: Applicable Degree or experience in lieu of degree

4. Work Schedule: Weekends, Holidays, Flexible

5. Other Requirements: Healthcare experience preferred. Great Customer Service Skills

Application Instructions

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