Job Description

Harris Health is a nationally recognized health system comprising three teaching hospitals and an extensive network of ambulatory care centers serving the people of Harris County, Texas, since 1966.  Staffed by the faculty, fellows and residents from two nationally ranked medical schools, Baylor College of Medicine and The University of Texas Health Science Center at Houston (UTHealth), Harris Health is the first healthcare system in Houston to receive the prestigious National Committee for Quality Assurance (NCQA) designation for its network of patient-centered medical homes.

Each year, Harris Health provides more than 1.8 million total outpatient visits through its more than 40 ambulatory care facilities.  Additionally, Harris Health sees more than 177,000 emergency visits at its Level 1 and Level 3 trauma centers and 35,000 hospital admissions through its three hospitals: Ben Taub, LBJ and Quentin Mease.

Established by voter referendum to enhance the level of charity care available in the community, Harris Health System has often received national recognition for serving those in need and for its achievements in operational excellence, such as being named to the 2011, 2012, 2013 and 2014 Most Wired Hospitals lists by the American Hospital Association’s Hospitals & Health Networks magazine.

Additionally, Harris Health System is pleased that each of its three hospitals — Ben Taub, Lyndon B. Johnson and Quentin Mease — achieved Pathway to Excellence™ designation by the American Nurses Credentialing Center.

Skills / Requirements

JOB SUMMARY

The Technical Writer (TW) provides advanced writing and editing skills in the preparation and publication of Harris Health System policies and procedures (P&P) and other key documents as assigned. The TW works closely with the Director, Information Technology (IT) Process Improvement and IT service/units to assure quality documentation of Harris Health's organizational expectations. The TW assists to facilitate compliance with writing standards established by the P&P Office. The TW performs periodic review, revision, and editing of P&P documents prior to publication and distribution. The TW gives meticulous attention to grammar, syntax, spelling, and punctuation. The TW consults with content specialists for technical accuracy, advises in the use of formatting according to Harris Health's approved P&P template, and possesses strong computer knowledge. The TW has advanced skills in active listening, communicating with others, information gathering and organization, active learning, creativity, persistence, visual interpretation, analyzing documents, and problem solving. The TW is upholds high standards of integrity and ethical behavior, mentors others, role models professionalism.

MINIMUM QUALIFICATIONS

Education/Specialized Training Licensure:
a) Bachelor's Degree : Graduation from an accredited school with a bachelor's degree in technical communication, English, Engineering, Journalism, or related field.

Work Experience:
a) 3 Years of Experience: of technical writing experience is required.

Communication Skills:
a) Above Average Verbal (Heavy Public Contact)
b) Exceptional Verbal (e.g., Public Speaking)
c) Writing /Correspondence
d) Writing/ Reports

Proficiencies:
a) MS Word
b) PC
c) MS Excel
d) MS Outlook
e) Typing

JOB ATTRIBUTES

Knowledge/ Skills/ Abilities:
a) Analytical
b) Medical Terms
c) Research
d) Mathematics
e) Design
f) Statistical

Other Requirements: Advanced customer service skills, to include e-mail, phone, and meeting etiquette

Application Instructions

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